Careers

The Ravn Alaska Ground Support Equipment (GSE) Mechanic is responsible for ensuring company equipment, facilities, and grounds are aesthetically pleasing and well maintained, which includes traveling to remote airport locations. The GSE Mechanic also performs preventative maintenance in addition to addressing unexpected issues that may arise, and will spend most of their time in an industrial shop environment or at a project site. Other responsibilities include but are not limited to:

SAFETY
• Ensuring all activities are performed in accordance with applicable regulations, company standards, and procedures;
• Promotes a positive Safety Culture with co-workers, follows accident prevention procedures, and supports the organization in compliance with Safety Management System (SMS);
• Reporting safety hazards concerns, hazards, near misses, incidents, and accidents using the company’s safety reporting system and actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives.

CUSTOMER SATISFACTION
• Efficiently completing equipment and facility maintenance and repair tasks as directed, ensuring all work is performed to the highest standards, traveling as needed to remote airport locations;
• Planning and preparing for the assigned maintenance task as thoroughly as possible to minimize delays to operations, communicating progress and any challenges with appropriate management.

EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate has a background in mechanical work as well as facilities maintenance, with a desire to learn new techniques and share knowledge with team members. Other qualifications include:

• Must possess High School Diploma/GED, with a preference for trade school education;
• Must have at least two years’ experience performing mechanical and facilities work, preferably in the airline industry;
• Must have strong knowledge and troubleshooting abilities in the areas of plumbing, electrical, carpentry, and similar specialties;
• Must have a strong troubleshooting capabilities and planning skills;
• Must be able to safely lift 70 lbs. on a consistent basis;
• Must be able to travel extensively without restriction throughout Alaska, working in variant climates and environments;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must have a valid driver’s license and a clean driving record;
• Must have basic computer skills, with computerized maintenance management system (CMMS) experience highly preferred;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Must be familiar with or able to quickly familiarize self with Airport Operations Manual (AOM) and applicable contents related to this position;
• Must be able to work with minimal supervision in a public setting, while maintaining focus around multiple employees and distractions;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Customer Service agent (CSA) is responsible to provide excellent customer service skills, identify customer questions and concerns and address all customer needs. The CSA must be comfortable working in a fast-paced environment that requires a high attention to detail while also ensuring compliance with important regulations and company policies. This position is Other responsibilities include but are not limited to:
SAFETY
• Reporting safety hazards concerns, hazards, near misses, incidents and accidents using the company’s safety reporting system;
• Actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives;
• Complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM), delaying or stopping all airport operations that do not meet these requirements.
CUSTOMER SATISFACTION
• Ensuring every customer is served in an efficient, thorough, and courteous manner;
• Maintaining knowledge of and familiarity with local airport, state, and federal regulations, as well as company policies, to ensure operations are compliant and safe;
• Each day, in all actions and words, emphasizing, demonstrating, and encouraging superior customer service and ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact.
EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate must have strong leadership skills, be comfortable leading by example and holding others accountable, and have a high focus on safety and customer service. Other qualifications include:
• Must possess High School Diploma/GED;
• Must have at least one years’ experience in customer service-focused environment with a strong emphasis on customer satisfaction and safety, preferably in the airline industry;
• Must have the flexibility to work a varied duty schedule, which includes early and late shifts;
• Must maintain a strong work ethic, demonstrate excellent leadership, and be neat in appearance;
• Must be proficient with computer systems and MS Office, with a preference for experience with Sabre and FlightMaster;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Maintain a high standard for conscientious and courteous customer service to internal and external customers;
• Must have effective oral and written communication skills;
• Must have a valid driver’s license with a clean driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

KEY RESPONSIBILITIES

The Ravn Alaska Station Agent is responsible for various tasks associated with airport operations for Ravn Alaska. The Station Agent will report to the Valdez Airport Supervisor and will promote a strong safety culture, supervise airport employees, and oversee day-to-day airport activities. Other duties include, but are not limited to:

SAFETY
• Promoting and encouraging safety in all areas and ensuring instructions pertinent to safety are observed;
• Ensuring that safety is the highest priority at the station, stopping any unsafe acts if observed;
• Complying with and communicating all safety requirements pertaining to the safe operation near or around aircraft.

CUSTOMER SATISFACTION
• Providing information and support for flight crews and ground personnel;
• Handling stressful and complicated situations as they arise in a calm and professional manner;
• Providing maintenance with current component/inspection forecast reports;
• Ensuring that aircraft turns are being conducted in a safe and efficient manner.

EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the company and upholding company values.

MINIMUM QUALIFICATIONS

The successful candidate will have previous experience conducting operations on a team, preferably in a setting requiring attention to safety and compliance in a quickly changing, fast-paced environment. Other qualifications include:

• Must possess High School Diploma/GED;
• Must be familiar with or have the ability to quickly familiarize self with the Airport Operations Manual (AOM) and applicable contents related to this position;
• Must have knowledge of aircraft weight and balance;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must have exceptional communication skills, with a strong preference for professional experience with radio communication;
• Must be able to work in a public setting with minimal supervision, while maintaining focus and safety awareness in an environment with multiple employees and distractions;
• Must be able to maintain a high attention to detail and accuracy at all times;
• Must have excellent customer service skills;
• Must be able to perform basic math mentally;
• Must be able to prioritize multiple tasks;
• Must display a professional demeanor at all times, even during stressful and complicated situations;
• Must be able to safely lift 50 lbs consistently, as well as perform other physical aspects of the position;
• Must have a valid driver’s license and clean driving record;
• Must have a strong safety awareness and the ability to adhere to the Safety Management System;
• Must be able to pass a comprehensive background check;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft, often in inclement weather.

Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

The Ravn Alaska Station Agent is responsible for completing various tasks, such as assisting customers and loading baggage, to ensure safe, productive, and professional airport operations on behalf of the company. The Station Agent will be trained to work safely and efficiently in their respective location, completing tasks as assigned/requested by the Lead Station Agent, typically in an outdoor environment. Other responsibilities include but are not limited to:
SAFETY
• Completes tasks as trained to ensure safety is upheld in every aspect of airline operations, in accordance with company procedures and guidelines;
• Understands the importance of their role in safe, accurate, and on-time performance for the company, completing check-in procedures for passengers and baggage and loading or unloading aircraft, among other duties, responsibly and effectively;
• Responsibly operates ground support equipment (GSE) in accordance with company procedures and instructions, reporting any damage or repairs immediately;
• Identifies and reports safety hazards in the work environment or when confronted with an unsafe situation;
• Promotes a positive Safety Culture with co-workers, follows accident prevention procedures, and supports the organization in compliance with Safety Management System (SMS);
CUSTOMER SATISFACTION
• Works with customers to ensure a safe and positive travel experience, demonstrating training and knowledge of company policies and procedures;
• Manages flight activities such as seat assignments, boarding announcements, and flight information for passengers in a timely manner;
• Accurately collects fares and other charges, communicating clearly with customers;
• Handles stressful and complicated situations as they arise in a calm and professional manner, working towards a solution with necessary company personnel;
EMPLOYEE PRIDE
• Builds and maintains a strong reputation within the community on behalf of the company;
• Engages in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promotes a professional image of the company and upholds company values.

The successful candidate must be able to perform the physical requirements of the position, have strong customer service skills, and the desire to pursue a career in aviation. Other qualifications include:
• Must possess a high school diploma or GED;
• Must have the ability to work at a constant and quick pace for up to two hours at one time;
• Must be able to safely lift up to 50 pounds on a frequent basis;
• Must have good written and verbal communication skills;
• Must be able to work in changing elements and inclement weather;
• Must be able to do multiple job functions, including actively promoting and personally observing safety and security procedures;
• Must have a basic proficiency with computers, with knowledge of Sabre, FlightMaster, and Movement Control preferred;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must be able to work with minimal supervision, maintaining focus and meeting objectives;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and drug test;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Station Agent is responsible for completing various tasks, such as assisting customers and loading baggage, to ensure safe, productive, and professional airport operations on behalf of the company. The Station Agent will be trained to work safely and efficiently in their respective location, completing tasks as assigned/requested by the Lead Station Agent, typically in an outdoor environment. Other responsibilities include but are not limited to:
SAFETY
• Completes tasks as trained to ensure safety is upheld in every aspect of airline operations, in accordance with company procedures and guidelines;
• Understands the importance of their role in safe, accurate, and on-time performance for the company, completing check-in procedures for passengers and baggage and loading or unloading aircraft, among other duties, responsibly and effectively;
• Responsibly operates ground support equipment (GSE) in accordance with company procedures and instructions, reporting any damage or repairs immediately;
• Identifies and reports safety hazards in the work environment or when confronted with an unsafe situation;
• Promotes a positive Safety Culture with co-workers, follows accident prevention procedures, and supports the organization in compliance with Safety Management System (SMS);
CUSTOMER SATISFACTION
• Works with customers to ensure a safe and positive travel experience, demonstrating training and knowledge of company policies and procedures;
• Manages flight activities such as seat assignments, boarding announcements, and flight information for passengers in a timely manner;
• Accurately collects fares and other charges, communicating clearly with customers;
• Handles stressful and complicated situations as they arise in a calm and professional manner, working towards a solution with necessary company personnel;
EMPLOYEE PRIDE
• Builds and maintains a strong reputation within the community on behalf of the company;
• Engages in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promotes a professional image of the company and upholds company values.

The successful candidate must be able to perform the physical requirements of the position, have strong customer service skills, and the desire to pursue a career in aviation. Other qualifications include:
• Must possess a high school diploma or GED;
• Must have the ability to work at a constant and quick pace for up to two hours at one time;
• Must be able to safely lift up to 50 pounds on a frequent basis;
• Must have good written and verbal communication skills;
• Must be able to work in changing elements and inclement weather;
• Must be able to do multiple job functions, including actively promoting and personally observing safety and security procedures;
• Must have a basic proficiency with computers, with knowledge of Sabre, FlightMaster, and Movement Control preferred;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must be able to work with minimal supervision, maintaining focus and meeting objectives;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and drug test;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Airport Supervisor is responsible the administration of safe, productive, and professional airport operations in their assigned location. The Airport Supervisor ensures their team has the equipment and materials necessary to operate safely, sometimes in extreme conditions, and must be able to work in all areas of their airport to support their team, ensure smooth operations, and to uphold customer relations. This will require them to work outdoors. Other responsibilities aligned with Ravn Alaska Core Values include but are not limited to:

• Upholding safety by maintaining oversight of airport safety to include responsibility for daily ramp safety inspections, hazard identification, conducting monthly safety meetings, investigating all accidents/incidents at the respective airport location, and maintaining a safe and secure environment for all employers and customers;
• Demonstrating commitment through maintaining administrative oversight for their location, including reconciling employee timesheets, as well coding and approving airport expenses, and conducting personnel management to include hiring, discipline, employee evaluations, and staff scheduling;
• Acting with integrity when engaging in customer relations to ensure they have their pulse on the needs of the community, building and maintaining a strong reputation within the community on behalf of the company;
• Embodying the spirit of connectedness by communicating with appropriate departments and individuals regarding shifts in flight demand or other changes;
• Showing reliability through monitoring completion of training for assigned duties to include necessary recurrent training, ensuring employees are performing duties in a safe and efficient manner that complies with company and regulatory policies and procedures;
• Promoting commitment by engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates.

The successful candidate will have previous airline operations experience, strong leadership skills, and the ability to uphold company policy and procedures. Other qualifications include:

• Must possess a high school diploma or GED, with a preference for continuing education in operational management;
• Must have a valid driver’s license with a clean driving record;
• Must have a minimum of two years supervisory experience, preferably in the airline industry;
• Must have strong leadership skills with the ability to consider safety requirements, business needs, and operations while problem-solving;
• Must have the ability to multi-task, work independently, and adapt quickly to fluctuating workloads and priorities;
• Must be capable of demonstrating a high standard for conscientious and courteous customer service to internal and external customers, and leading by example;
• Must have a high level of accuracy in computer skills, including proficiency with Microsoft Excel, Word, and Outlook;
• Must have good interpersonal, problem solving, and communication skills;
• Must be able to exercise confidentiality for safety and security reasons;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and drug test;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Station Agent is responsible for completing various tasks, such as assisting customers and loading baggage, to ensure safe, productive, and professional airport operations on behalf of the company. The Station Agent will be trained to work safely and efficiently in their respective location, completing tasks as assigned/requested by the Supervisor, typically in an outdoor environment. Other responsibilities include but are not limited to:

SAFETY
• Completes tasks as trained to ensure safety is upheld in every aspect of airline operations, in accordance with company procedures and guidelines;
• Understands the importance of their role in safe, accurate, and on-time performance for the company, completing check-in procedures for passengers and baggage and loading or unloading aircraft, among other duties, responsibly and effectively;
• Responsibly operates ground support equipment (GSE) in accordance with company procedures and instructions, reporting any damage or repairs immediately;
• Identifies and reports safety hazards in the work environment or when confronted with an unsafe situation;
• Promotes a positive Safety Culture with co-workers, follows accident prevention procedures, and supports the organization in compliance with Safety Management System (SMS);

CUSTOMER SATISFACTION
• Works with customers to ensure a safe and positive travel experience, demonstrating training and knowledge of company policies and procedures;
• Manages flight activities such as seat assignments, boarding announcements, and flight information for passengers in a timely manner;
• Accurately collects fares and other charges, communicating clearly with customers;
• Handles stressful and complicated situations as they arise in a calm and professional manner, working towards a solution with necessary company personnel;

EMPLOYEE PRIDE
• Builds and maintains a strong reputation within the community on behalf of the company;
• Engages in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promotes a professional image of the company and upholds company values.

The successful candidate must be able to perform the physical requirements of the position, have strong customer service skills, and the desire to pursue a career in aviation. Other qualifications include:
• Must possess a high school diploma or GED;
• Must have the ability to work at a constant and quick pace for up to two hours at one time;
• Must be able to safely lift up to 50 pounds on a frequent basis;
• Must have good written and verbal communication skills;
• Must be able to work in changing elements and inclement weather;
• Must be able to do multiple job functions, including actively promoting and personally observing safety and security procedures;
• Must have a basic proficiency with computers, with knowledge of Sabre, FlightMaster, and Movement Control preferred;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must be able to work with minimal supervision, maintaining focus and meeting objectives;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and drug test;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

KEY RESPONSIBILITIES
The Ravn Alaska Customer Service Program Manager is responsible for the implementation, auditing, and delivery of the Customer Service Program. The Customer Service Program manager is also responsible for interdepartmental collaboration to provide high quality customer service to internal and external Ravn Alaska customers. Other responsibilities aligned with Ravn Alaska Core Values include but are not limited to:
• Upholding safety by remaining up to date on current best practices in Safety Management, as well as training, including: Policy and Attributes, Hazard Identification, Risk Analysis and Mitigation, Safety Assurance and Corrective Action, and Safety Promotion.
• Demonstrating commitment to managing the daily application of the program, including auditing and coordination of “secret shoppers”, as well as recommending content changes to Customer Service training programs.
• Acting with integrity regarding Safety Management functions, as well as when receiving, researching, and responding to customer comments and complaints related to customer service issues.
• Embodying the spirit of connectedness by coordinating with various groups to ensure that the program is consistently applied throughout the entirety of the customer lifecycle.
• Showing reliability by consistently acting in accordance with applicable regulations and policies and leading by example, both within the company and with external customers.
• Promoting commitment by engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates.

MINIMUM QUALIFICATIONS
The successful candidate will have three years of customer service experience, preferable in the aviation industry, as well as the ability to manage multiple projects and timelines. Other qualifications include:
• Must possess a high school diploma or GED, while some college in a relevant field is preferred;
• Must be proficient with Microsoft Excel, Word, and Outlook;
• Must have effective oral and written communication skills with a high-quality focus on spelling and grammar;
• Must be detail-oriented with the ability to prioritize multiple tasks and meet deadlines while working in a high-pressure environment, understanding the overall impact on operations;
• Must have excellent customer service skills and knowledge, formal customer service training is preferred;
• Must be able to actively promote and personally observe safety and security procedures, using equipment and materials properly;
• Must have strong written and verbal communication skills and the ability to demonstrate active listening skills;
• Must be able to travel as required;
• Must be able to actively promote and personally observe safety and security procedures, using equipment and materials properly;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and drug screening;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Airport Operations Agent is responsible for coordinating communication throughout the airport on behalf of the Company. The Airport Operations Agent will communicate to all necessary personnel any irregular operations, including weather hold information, aircraft equipment changes, delays and/or cancellations, as well as flight arrivals. Other responsibilities aligned with Ravn Alaska Core Values include but are not limited to:

• Upholding safety by Complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM), delaying or stopping all airport operations that do not meet these requirements;
• Demonstrating commitment through maintaining knowledge of and familiarity with local airport, state, and federal regulations, as well as company policies;
• Acting with integrity when accurately completing the load close out forms and other necessary records, ensuring documents are filed correctly and in a timely manner;
• Embodying the spirit of connectedness by effectively and efficiently communicating irregular operations to all personnel via ground-to-air radio, telephone, and written operation logs;
• Showing reliability through each day, in all actions and words, emphasizing, demonstrating, and encouraging superior customer service and ensuring that all decisions are made in consideration of safety, the Company, and customer impact.
• Promoting commitment by engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates.

The successful candidate will have at least one year of experience coordinating logistics, preferably in the airline industry. Other qualifications include:

• Must possess a high school diploma or GED;
• Must be able to work a flexible work schedule, including overtime as dictated by operational needs;
• Must maintain a strong work ethic, demonstrate excellent decision-making, and be neat in appearance;
• Must be proficient with computer systems and MS Office, with a preference for experience with Interact/Sabre, SkedFlex and FlightMaster;
• Must be able to work well in a high-pressure environment under constant stress.
• Must be detail-orientated and produce accurate, high-quality work;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Must be familiar with or able to quickly familiarize self with Airport Operations Manual (AOM) and applicable contents related to this position;
• Must be able to work with minimal supervision in a public setting, while maintaining focus around multiple employees and distractions;
• Must have effective oral and written communication skills, and be comfortable utilizing a radio to communicate in a professional environment;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and drug test;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.
Ravn Alaska hires brilliant team members who exemplify and identify with our Core Values: Safety. Commitment. Integrity. Connectedness. Reliability. To reach new heights with Ravn Alaska, apply today!

The Ravn Alaska Flight Attendant is responsible for overall cabin security whenever passengers are onboard, including takeoff, landing and en-route phases of flight. The Flight Attendant ensures the safety and comfort of passengers, providing exceptional customer experience and satisfaction in each interaction. Other responsibilities aligned with Ravn Alaska Core Values include but are not limited to:
• Upholding all safety by Ensuring all work is accomplished in accordance with the Code of Federal Regulations (CFRs) and the Company’s Flight Attendant Manual (FAM);
• Prior to each flight, performing a thorough cabin pre-flight inspection and ensuring that the flight’s Captain/Pilot in Command has been informed of any known discrepancies or safety concerns;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation. Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).
• Embodying the spirit of connectedness by demonstrating professionalism, enthusiasm, and positive energy to maintain the highest level of customer satisfaction on each flight and in each interaction;
• Demonstrating commitment to our passengers by thoroughly delivering important safety requirements essential to an enjoyable flight by performing required safety briefings, and ensuring compliance with programs such as Exit Seating and Carry-On Baggage;
• Showing reliability through calmly and professionally handling stressful situations that may arise, utilizing training techniques and tools to manage each scenario as appropriate.
• Acting with integrity when following established regulations, policies, and procedures to ensure personal fitness is satisfactory and compliant and that duties will not be impeded;
• Demonstrating reliability by completing all necessary documentation thoroughly and with care, filing paperwork with the appropriate department(s) as outlined in Company policies, ensuring team members have the information needed to perform their duties accordingly;
• Promoting commitment by engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates.

The successful candidate will be able to work independently, while still performing effectively as a team member, and will work to build and maintain a trusting relationship with passengers. Other qualifications include:
• Must possess High School Diploma/GED;
• Must be authorized to work in the country without employer sponsorship;
• Must be located in Anchorage, Alaska or be willing to relocate within 30 days if not already residing within 1 hour of Anchorage. Please note, Flight Attendant’s on reserve must be able to report to duty within 1 hour of a call out;
• Must be at least 21 years of age and able to serve alcoholic beverages;
• Must have previous professional experience in a customer service environment; previous experience as a Flight Attendant is preferred;
• Must be fluent in English, and able to communicate in a professional manner both verbally and in writing;
• Must be able to fulfill the physical requirements of the position which require the ability to lift and maneuver 20 lbs. on a regular basis, and may involve lifting and maneuvering up to 60 lbs.;
• Must be able to work all shifts, to include weekends and holidays;
• Must be able to work in all types of weather, including extreme temperatures;
• Must have a valid driver’s license and a good driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and drug test;
• working in an airport environment around odors and sounds typically associated with operating aircraft.
Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

KEY RESPONSIBILITIES

The Ravn Alaska IT Technician is responsible for monitoring and resolving IT trouble tickets as submitted by end users. This position works closely with other IT department personnel to setup and deploy workstations and troubleshoot both software and hardware issues as reported by end users. Other responsibilities aligned with Ravn Alaska Core Values include but are not limited to:

• Upholding safety by identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation, delaying or stopping all airport operations that are not safe;
• Demonstrating commitment through working closely with end users to identify the problem and determine the best part to resolve it, inferring missing details as needed to satisfy the end user;
• Acting with integrity when communicating problems and their solutions in a clear and actionable manner to end users, as well as other team members;
• Embodying the spirit of connectedness by working closely with the employee group to ensure compliance with company policies and established procedures, in an effort the sustain a positive and professional workplace for all;
• Showing reliability through completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Promoting commitment by engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates.

MINIMUM QUALIFICATIONS

The successful candidate will have IT experience, ideally in a fast-paced environment. Other qualifications include:

• Must have at least two years of IT support experience or comparable technical field or a college degree in a computer or business-related field;
• Must have a basic knowledge of Microsoft Office products, including locally installed versions and cloud-based versions;
• Must be familiar with SharePoint Cloud and OneDrive;
• Must be familiar with current Web Browsers and have the ability to help users understand best practices when using them;
• Must be familiar with email best practices, including helping users avoid malicious emails and understand email platform vulnerabilities;
• Must be willing to occasionally travel throughout the state when remote troubleshooting is not possible;
• Must have strong problem-solving and critical thinking skills in order to satisfy the end user;
• Must have a strong sense of patience to work with end users toward a solution, who often do not understand what is happening with their system or how to describe it properly;
• Must have strong written and verbal communication skills to explain the problem and potential solutions;
• Must have the ability to stay focused on an objective in an environment with long hours and complicated projects;
• Must maintain a strong work ethic and be neat in appearance;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and drug test;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

Ravn Alaska hires brilliant team members who exemplify and identify with our Core Values: Safety. Commitment. Integrity. Connectedness. Reliability. To reach new heights with Ravn Alaska, apply today!

The Ravn Alaska Aircraft Maintenance Technician is responsible for repairs and maintenance on assigned aircraft, under supervision or as trained and qualified to perform. The Aircraft Maintenance Technician will have a valid FAA mechanic certificate with an Airframe and Powerplant (A&P) rating and at least one year or more of experience repairing and maintaining aircraft, preferably heavy turboprop. Other responsibilities include but are not limited to:

SAFETY
• Accomplishing all work in accordance with the company maintenance publications and the Federal Aviation Regulations (FARs);
• Maintaining a clean and orderly work area, ensuring that all materials are properly accounted for before starting and when finishing work, and ensuring all safety instructions are obeyed;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation.
• Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).

CUSTOMER SATISFACTION
• Completing assigned repairs and maintenance in a thorough and timely manner, communicating with all necessary supervisor(s) to minimize delays or disruptions in work and flight schedules;
• Executing all forms in conformity with the company manuals, taking care to sign and complete forms where appropriate;
• Assisting team members as needed when urgent repairs or maintenance arise.

EMPLOYEE PRIDE
• Participates in company training activities pertaining to their work, which includes currency requirements as well as professional development opportunities;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate will have previous aircraft maintenance experience performing line maintenance as well as scheduled repairs, and will be familiar with the process of allocating labor and materials. Other qualifications include:

• Must possess High School Diploma/GED;
• Must possess a current FAA mechanic certificate with either an Airframe and Powerplant (A&P) rating; preference goes to candidates who have both ratings;
• Must have a minimum of one years’ aircraft maintenance experience; demonstrated mechanical knowledge of Dash 8 aircraft or similar heavy turboprop aircraft is highly desired;
• Must be able to effectively troubleshoot aircraft systems;
• Must be able to work all shifts, to include overnight;
• Must have the ability to read and interpret technical manuals and drawings to perform required maintenance tasks;
• Must be detail-oriented with the ability to prioritize multiple tasks;
• Must have good written and verbal communication skills;
• Must be proficient, or able to become proficient, in documentation using maintenance tracking software program, including material requisitions;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.