Careers

The Ravn Alaska Ground Support Equipment (GSE) Mechanic is responsible for ensuring company equipment, facilities, and grounds are aesthetically pleasing and well maintained, which includes traveling to remote airport locations. The GSE Mechanic also performs preventative maintenance in addition to addressing unexpected issues that may arise, and will spend most of their time in an industrial shop environment or at a project site. Other responsibilities include but are not limited to:

SAFETY
• Ensuring all activities are performed in accordance with applicable regulations, company standards, and procedures;
• Promotes a positive Safety Culture with co-workers, follows accident prevention procedures, and supports the organization in compliance with Safety Management System (SMS);
• Reporting safety hazards concerns, hazards, near misses, incidents, and accidents using the company’s safety reporting system and actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives.

CUSTOMER SATISFACTION
• Efficiently completing equipment and facility maintenance and repair tasks as directed, ensuring all work is performed to the highest standards, traveling as needed to remote airport locations;
• Planning and preparing for the assigned maintenance task as thoroughly as possible to minimize delays to operations, communicating progress and any challenges with appropriate management.

EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate has a background in mechanical work as well as facilities maintenance, with a desire to learn new techniques and share knowledge with team members. Other qualifications include:

• Must possess High School Diploma/GED, with a preference for trade school education;
• Must have at least two years’ experience performing mechanical and facilities work, preferably in the airline industry;
• Must have strong knowledge and troubleshooting abilities in the areas of plumbing, electrical, carpentry, and similar specialties;
• Must have a strong troubleshooting capabilities and planning skills;
• Must be able to safely lift 70 lbs. on a consistent basis;
• Must be able to travel extensively without restriction throughout Alaska, working in variant climates and environments;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must have a valid driver’s license and a clean driving record;
• Must have basic computer skills, with computerized maintenance management system (CMMS) experience highly preferred;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Must be familiar with or able to quickly familiarize self with Airport Operations Manual (AOM) and applicable contents related to this position;
• Must be able to work with minimal supervision in a public setting, while maintaining focus around multiple employees and distractions;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Customer Service agent (CSA) is responsible to provide excellent customer service skills, identify customer questions and concerns and address all customer needs. The CSA must be comfortable working in a fast-paced environment that requires a high attention to detail while also ensuring compliance with important regulations and company policies. This position is Other responsibilities include but are not limited to:

SAFETY
• Reporting safety hazards concerns, hazards, near misses, incidents and accidents using the company’s safety reporting system;
• Actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives;
• Complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM), delaying or stopping all airport operations that do not meet these requirements.

CUSTOMER SATISFACTION
• Ensuring every customer is served in an efficient, thorough, and courteous manner;
• Maintaining knowledge of and familiarity with local airport, state, and federal regulations, as well as company policies, to ensure operations are compliant and safe;
• Each day, in all actions and words, emphasizing, demonstrating, and encouraging superior customer service and ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact.

EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate must have strong leadership skills, be comfortable leading by example and holding others accountable, and have a high focus on safety and customer service. Other qualifications include:

• Must possess High School Diploma/GED
• Must have at least one years’ experience in customer service-focused environment with a strong emphasis on customer satisfaction and safety, preferably in the airline industry
• Must have the flexibility to work a varied duty schedule, which includes early and late shifts;
• Must maintain a strong work ethic, demonstrate excellent leadership, and be neat in appearance;
• Must be proficient with computer systems and MS Office, with a preference for experience with Sabre and FlightMaster;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Maintain a high standard for conscientious and courteous customer service to internal and external customers;
• Must have effective oral and written communication skills;
• Must have a valid driver’s license with a clean driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.
Across Ravn Alaska, we seek talented team members

The Ravn Alaska Cargo Agent is responsible for the safe and efficient movement of all cargo and mail according to Federal Law and Company Policy. This position involves both a warehouse environment, working outdoors in all conditions, transporting cargo and mail and loading/unloading freighters. The Cargo Agent must handle customer items with respect, treat company equipment with care and maintain their workspace cleanliness. Other responsibilities include but are not limited to:

SAFETY
• Possess a strong safety awareness and the ability to adhere to Safety management Systems;
• Provides a positive Safety Culture with co-workers;
• Promotes identification and reporting of safety hazards in the work environment;
• Will be familiar with the Airport Operations Manual (AOM) as it pertains to safety and aviation security in addition to any other programs, policy and procedures that directly relate.

CUSTOMER SATISFACTION
• Handles stressful and complicated situations as they arise in a calm and professional manner, in person and over the phone;
• Engages in courteous and respectful interactions with customers, supervisors, co-workers and business associates while promoting a professional image of the company;
• Responsible for supporting all customers with professionalism and efficiency while adhering to company processes and procedures to ensure safe and timely operations.

EMPLOYEE PRIDE
• Must have a very positive attitude and willing to work as a team
• Engages in courteous and respectful interactions with customers, supervisors, co-workers, and business associates
• Promotes a professional image of the company and upholds company values.
• Promotes collegiality

The successful candidate will have previous cargo or warehouse experience, customer service experience, strong math skills and the ability to multitask. Other qualifications include:

• Must possess High School Diploma or GED equivalent;
• Must possess a current Alaska Driver’s License with a clean driving record;
• Must have a strong proficiency with computers;
• Must have exceptional attendance and punctuality;
• Must have the ability to work all shifts, including weekends and holidays as needed;
• Must be able to lift/maneuver up to 70 lbs. while bending, twisting and stooping to perform job;
• Must be able to operate various equipment as related to position and duties involved;
• Must be able to prioritize multiple tasks and meet deadlines while maintaining a high level of organization;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

The Ravn Alaska Ramp Service Agent is responsible to provide above satisfactory customer service skills, be team player, and demonstrate strong communication skills with all station employees and company personnel. The Ramp Service agent must be comfortable working in a fast-paced environment that requires a high attention to detail while also ensuring compliance with important regulations and company policies. Other responsibilities include but are not limited to:
SAFETY
• Reporting safety hazards concerns, hazards, near misses, incidents and accidents using the company’s safety reporting system as well as delaying or stopping all airport operations that do not meet safety requirements;
• Actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives;
• Complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM) in regards to Marshaling, refueling, towing, and driving while on airport property.
CUSTOMER SATISFACTION
• Ensuring every customer is served in an efficient, thorough, and courteous manner;
• Maintaining knowledge of and familiarity with local airport, state, and federal regulations, as well as company policies, to ensure operations are compliant and safe;
• Each day, in all actions and words, emphasizing, demonstrating, and encouraging superior customer service and ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact.
EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate must have strong customer service skills, strong attention to detail, and have a high focus on safety. Other qualifications include:
• Must possess High School Diploma/GED;
• Must have the flexibility to work a varied duty schedule, which includes early and late shifts;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Must be able to work extended periods of time in inclement weather conditions;
• Must be able to bend, twist, and lift a minimum of 50 pounds on a consistent basis;
• Maintain a high standard for conscientious and courteous customer service to internal and external customers;
• Must have effective oral and written communication skills;
• Must have a valid driver’s license with a clean driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.
Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

The Ravn Alaska Customer Service agent (CSA) is responsible to provide excellent customer service skills, identify customer questions and concerns and address all customer needs. The CSA must be comfortable working in a fast-paced environment that requires a high attention to detail while also ensuring compliance with important regulations and company policies. This position is Other responsibilities include but are not limited to:
SAFETY
• Reporting safety hazards concerns, hazards, near misses, incidents and accidents using the company’s safety reporting system;
• Actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives;
• Complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM), delaying or stopping all airport operations that do not meet these requirements.
CUSTOMER SATISFACTION
• Ensuring every customer is served in an efficient, thorough, and courteous manner;
• Maintaining knowledge of and familiarity with local airport, state, and federal regulations, as well as company policies, to ensure operations are compliant and safe;
• Each day, in all actions and words, emphasizing, demonstrating, and encouraging superior customer service and ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact.
EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate must have strong leadership skills, be comfortable leading by example and holding others accountable, and have a high focus on safety and customer service. Other qualifications include:
• Must possess High School Diploma/GED;
• Must have at least one years’ experience in customer service-focused environment with a strong emphasis on customer satisfaction and safety, preferably in the airline industry;
• Must have the flexibility to work a varied duty schedule, which includes early and late shifts;
• Must maintain a strong work ethic, demonstrate excellent leadership, and be neat in appearance;
• Must be proficient with computer systems and MS Office, with a preference for experience with Sabre and FlightMaster;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Maintain a high standard for conscientious and courteous customer service to internal and external customers;
• Must have effective oral and written communication skills;
• Must have a valid driver’s license with a clean driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

KEY RESPONSIBILITIES

This part time Customer Service Agent position is responsible for various tasks associated with airport operations for Ravn Alaska. The successful candidate must have a strong safety culture, the ability to fulfill the physical requirements of the role, and be capable of working safely and efficiently in a fast-paced environment.

SAFETY
• Reporting safety hazards concerns, hazards, near misses, incidents and accidents using the company’s safety reporting system;
• Confidentiality for safety and security;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM), delaying or stopping all airport operations that do not meet these requirements.

CUSTOMER SATISFACTION
• Maintain a high standard for conscientious and courteous customer service to internal and external customers;
• Must be able to work with minimal supervision in a public setting, while maintaining focus and safety awareness around multiple employees and distractions;
• Each day, in all actions and words, emphasizing, demonstrating, and encouraging superior customer service and ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact.
EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate must have strong leadership skills, be comfortable leading by example and holding others accountable, and have a high focus on safety and customer service. Other qualifications include:

• Must possess High School Diploma/GED;
• Must have at least one years’ experience in customer service-focused environment with a strong emphasis on customer satisfaction and safety, preferably in the airline industry;
• Must have the flexibility to work a varied duty schedule, which includes early and late shifts;
• Must maintain a strong work ethic, demonstrate excellent leadership, and be neat in appearance;
• Must be proficient with computer systems and MS Office, with a preference for experience with Sabre and FlightMaster;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Must have effective oral and written communication skills;
• Must have a valid driver’s license with a clean driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

KEY RESPONSIBILITIES

The Ravn Alaska Airport Supervisor is responsible for the administration of safe, productive, and professional airport operations within designated areas. In addition to overseeing operations, this position is responsible for providing leadership and guidance to employees within their assigned area. Other responsibilities include but are not limited to:

SAFETY
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation, delaying or stopping all airport operations that are not safe;
• Ensuring all activities are performed in accordance with applicable regulations, company standards, and procedures;
• Actively participating in SMS activities including SMS training, promotional activities, and initiatives.

CUSTOMER SATISFACTION
• Supervising airport operations, ensuring customer satisfaction is prioritized following safety;
• Evaluating customer service inquiries, such as bag fee waivers and flight updates, ensuring that every customer is served in an efficient, compliant, and courteous manner;
• Handling stressful and complicated situations as they arise in a calm and professional manner.

EMPLOYEE PRIDE
• Working closely with the Airport Manager to ensure compliance with company policies and established procedures, in an effort to sustain a positive and professional workplace for all;
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates even when delivering unpleasant news;
• Promoting a professional image of the company and upholding company values.

The successful candidate will have previous experience with leadership in a customer service capacity, and has a keen understanding of the importance on customer safety and satisfaction. Other qualifications include:

• Must possess high school diploma/GED;
• Must have at least two years of supervisory experience, preferably in the airline industry, with a customer service focus;
• Must possess a current Alaska Driver’s License and clean driving record;
• Must be available to work a varied duty schedule which may involve early mornings and late shifts;
• Must maintain a strong work ethic and be neat in appearance;
• Must have excellent verbal and written communication skills;
• Must be proficient with computer systems and software such as Microsoft Office, with a high preference for previous Sabre experience;
• Must have strong supervisory and problem-solving skills;
• Must be able to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Must have a desire to achieve perfection in assigned duties;
• Must have an eye for accuracy and an ability to follow up on tasks;
• Must be a team player with the ability to work independently as well as with other departments;
• Must maintain a high standard for conscientious and courteous customer service to internal and external customers;
• Must have a desire to learn and a positive attitude;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

The Ravn Alaska Lead Customer Service Agent is responsible for overseeing Customer Service Agents to ensure the quality of customer service operations. This position works in concert with the airport leadership to uphold compliance and drive customer satisfaction. The Lead Customer Service Agent sets the example for other employees, providing training or guidance as needed. Other responsibilities include but are not limited to:

SAFETY
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation, delaying or stopping all airport operations that are not safe;
• Ensuring all activities are performed in accordance with applicable regulations, company standards, and procedures;
• Actively participating in SMS activities including SMS training, promotional activities, and initiatives.
CUSTOMER SATISFACTION
• Overseeing airport operations, acting as a point of leadership when necessary, ensuring customer satisfaction is prioritized following safety;
• Evaluating customer service inquiries, such as bag fee waivers and flight updates, ensuring that every customer is served in an efficient, compliant, and courteous manner;
• Handling stressful and complicated situations as they arise in a calm and professional manner;
• Coordinating with the Ravn Operational Control Center (ROCC) to manifest flights.
EMPLOYEE PRIDE
• Working closely with the employee group to ensure compliance with company policies and established procedures, in an effort to sustain a positive and professional workplace for all;
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates even when delivering unpleasant news;
• Promoting a professional image of the company and upholding company values.

The successful candidate will have previous customer service experience, ideally in the service industry with a focus on customer satisfaction and safety, and must have demonstrated leadership initiative in previous positions. Other qualifications include:
• Must possess high school diploma/GED;
• Must have at least one year of customer service experience in a fast-paced environment;
• Must be proficient with computer systems and software such as Microsoft Office, with a high preference for previous Sabre experience;
• Must have one year of operational experience;
• Must have excellent verbal and written communication skills;
• Must be detail-oriented, with the ability to prioritize tasks in a fast-paced environment;
• Must be able to work with minimal supervision in a public setting, while maintaining focus around multiple employees and distractions;
• Must display a professional demeanor at all times, even during stressful and complicated situations;
• Must be able to safely lift 60 pounds on a regular basis;
• Must be able to ensure accuracy and detail-orientation at all times, taking the time to double check if there is a question of accuracy;
• Must maintain a strong work ethic and be neat in appearance;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

KEY RESPONSIBILITIES

The Ravn Alaska Station Agent is responsible for various tasks associated with airport operations for Ravn Alaska. The Station Agent will report to the Valdez Airport Supervisor and will promote a strong safety culture, supervise airport employees, and oversee day-to-day airport activities. Other duties include, but are not limited to:

SAFETY
• Promoting and encouraging safety in all areas and ensuring instructions pertinent to safety are observed;
• Ensuring that safety is the highest priority at the station, stopping any unsafe acts if observed;
• Complying with and communicating all safety requirements pertaining to the safe operation near or around aircraft.

CUSTOMER SATISFACTION
• Providing information and support for flight crews and ground personnel;
• Handling stressful and complicated situations as they arise in a calm and professional manner;
• Providing maintenance with current component/inspection forecast reports;
• Ensuring that aircraft turns are being conducted in a safe and efficient manner.

EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the company and upholding company values.

MINIMUM QUALIFICATIONS

The successful candidate will have previous experience conducting operations on a team, preferably in a setting requiring attention to safety and compliance in a quickly changing, fast-paced environment. Other qualifications include:

• Must possess High School Diploma/GED;
• Must be familiar with or have the ability to quickly familiarize self with the Airport Operations Manual (AOM) and applicable contents related to this position;
• Must have knowledge of aircraft weight and balance;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must have exceptional communication skills, with a strong preference for professional experience with radio communication;
• Must be able to work in a public setting with minimal supervision, while maintaining focus and safety awareness in an environment with multiple employees and distractions;
• Must be able to maintain a high attention to detail and accuracy at all times;
• Must have excellent customer service skills;
• Must be able to perform basic math mentally;
• Must be able to prioritize multiple tasks;
• Must display a professional demeanor at all times, even during stressful and complicated situations;
• Must be able to safely lift 50 lbs consistently, as well as perform other physical aspects of the position;
• Must have a valid driver’s license and clean driving record;
• Must have a strong safety awareness and the ability to adhere to the Safety Management System;
• Must be able to pass a comprehensive background check;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft, often in inclement weather.

Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

The Ravn Alaska Station Agent is responsible for completing various tasks, such as assisting customers and loading baggage, to ensure safe, productive, and professional airport operations on behalf of the company. The Station Agent will be trained to work safely and efficiently in their respective location, completing tasks as assigned/requested by the Lead Station Agent, typically in an outdoor environment. Other responsibilities include but are not limited to:
SAFETY
• Completes tasks as trained to ensure safety is upheld in every aspect of airline operations, in accordance with company procedures and guidelines;
• Understands the importance of their role in safe, accurate, and on-time performance for the company, completing check-in procedures for passengers and baggage and loading or unloading aircraft, among other duties, responsibly and effectively;
• Responsibly operates ground support equipment (GSE) in accordance with company procedures and instructions, reporting any damage or repairs immediately;
• Identifies and reports safety hazards in the work environment or when confronted with an unsafe situation;
• Promotes a positive Safety Culture with co-workers, follows accident prevention procedures, and supports the organization in compliance with Safety Management System (SMS);
CUSTOMER SATISFACTION
• Works with customers to ensure a safe and positive travel experience, demonstrating training and knowledge of company policies and procedures;
• Manages flight activities such as seat assignments, boarding announcements, and flight information for passengers in a timely manner;
• Accurately collects fares and other charges, communicating clearly with customers;
• Handles stressful and complicated situations as they arise in a calm and professional manner, working towards a solution with necessary company personnel;
EMPLOYEE PRIDE
• Builds and maintains a strong reputation within the community on behalf of the company;
• Engages in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promotes a professional image of the company and upholds company values.

The successful candidate must be able to perform the physical requirements of the position, have strong customer service skills, and the desire to pursue a career in aviation. Other qualifications include:
• Must possess a high school diploma or GED;
• Must have the ability to work at a constant and quick pace for up to two hours at one time;
• Must be able to safely lift up to 50 pounds on a frequent basis;
• Must have good written and verbal communication skills;
• Must be able to work in changing elements and inclement weather;
• Must be able to do multiple job functions, including actively promoting and personally observing safety and security procedures;
• Must have a basic proficiency with computers, with knowledge of Sabre, FlightMaster, and Movement Control preferred;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must be able to work with minimal supervision, maintaining focus and meeting objectives;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and drug test;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Station Agent is responsible for completing various tasks, such as assisting customers and loading baggage, to ensure safe, productive, and professional airport operations on behalf of the company. The Station Agent will be trained to work safely and efficiently in their respective location, completing tasks as assigned/requested by the Lead Station Agent, typically in an outdoor environment. Other responsibilities include but are not limited to:
SAFETY
• Completes tasks as trained to ensure safety is upheld in every aspect of airline operations, in accordance with company procedures and guidelines;
• Understands the importance of their role in safe, accurate, and on-time performance for the company, completing check-in procedures for passengers and baggage and loading or unloading aircraft, among other duties, responsibly and effectively;
• Responsibly operates ground support equipment (GSE) in accordance with company procedures and instructions, reporting any damage or repairs immediately;
• Identifies and reports safety hazards in the work environment or when confronted with an unsafe situation;
• Promotes a positive Safety Culture with co-workers, follows accident prevention procedures, and supports the organization in compliance with Safety Management System (SMS);
CUSTOMER SATISFACTION
• Works with customers to ensure a safe and positive travel experience, demonstrating training and knowledge of company policies and procedures;
• Manages flight activities such as seat assignments, boarding announcements, and flight information for passengers in a timely manner;
• Accurately collects fares and other charges, communicating clearly with customers;
• Handles stressful and complicated situations as they arise in a calm and professional manner, working towards a solution with necessary company personnel;
EMPLOYEE PRIDE
• Builds and maintains a strong reputation within the community on behalf of the company;
• Engages in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promotes a professional image of the company and upholds company values.

The successful candidate must be able to perform the physical requirements of the position, have strong customer service skills, and the desire to pursue a career in aviation. Other qualifications include:
• Must possess a high school diploma or GED;
• Must have the ability to work at a constant and quick pace for up to two hours at one time;
• Must be able to safely lift up to 50 pounds on a frequent basis;
• Must have good written and verbal communication skills;
• Must be able to work in changing elements and inclement weather;
• Must be able to do multiple job functions, including actively promoting and personally observing safety and security procedures;
• Must have a basic proficiency with computers, with knowledge of Sabre, FlightMaster, and Movement Control preferred;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must be able to work with minimal supervision, maintaining focus and meeting objectives;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and drug test;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Airport Supervisor is responsible for the administration of safe, productive, and professional airport operations in their assigned location. The Airport Manager ensures their team has the equipment and materials necessary to operate safely, sometimes in extreme conditions, and must be able to work in all areas of their airport to support their team, ensure smooth operation, and to uphold customer relations, which will require them to work outdoors. Other responsibilities include but are not limited to:
SAFETY
• Maintains oversight of airport safety to include responsibility for daily ramp safety inspections, hazard identifications, conducting monthly safety meetings, investigating all accidents/incidents at the respective airport location, and maintaining a safe and secure environment for all employees and customers;
• Ensures accurate security access to pertinent areas at the base level, including all applicable badging, OSHA requirements, and pre-hire paperwork necessary to properly set up personnel;
• Identifies and reports safety hazards in the work environment or when confronted with an unsafe situation;
• Informs the Ground Support Equipment & Facilities department in a timely manner of any vehicle and building needs which may arise, being mindful of the impact to operations;
• Promotes a positive Safety Culture with co-workers, follows accident prevention procedures, and supports the organization in compliance with Safety Management System (SMS);
CUSTOMER SATISFACTION
• Engages in customer relations to ensure they have their pulse on the needs of the community and surrounding villages;
• Communicates with appropriate departments regarding upcoming community events which may require a change in flight schedules or fleet planning;
• Monitors completion of training for assigned duties to include necessary recurrent training, ensuring employees are performing duties in a safe and efficient manner that complies with company as well as regulatory policies and procedures;
• Handles stressful and complicated situations as they arise in a calm and professional manner, working towards a solution quickly and efficiently;
• Maintains administration oversight for their location, to include reconciling employee timesheets, as well as coding and approving airport expenses, and personnel management to include hiring, discipline, employee evaluations and staff scheduling and vacation planning;
EMPLOYEE PRIDE
• Builds and maintains a strong reputation within the community on behalf of the company;
• Engages in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promotes a professional image of the company and upholds company values.

The successful candidate will have previous airline operations experience, strong leadership skills, and the ability to uphold company policy and procedures. Other qualifications include:
• Must possess a high school diploma or GED, with a preference for continuing education in operational management;
• Must have a minimum of two years supervisory experience, preferably in the airline industry;
• Must have strong leadership skills with the ability to consider safety requirements, business needs, and operations while problem-solving;
• Must have the ability to multi-task, work independently, and adapt quickly to fluctuating workloads and priorities;
• Must be capable of demonstrating a high standard for conscientious and courteous customer service to internal and external customers, and leading by example;
• Must have a high level of accuracy in computer skills, including proficiency with Microsoft Excel, Word, and Outlook;
• Must have good interpersonal, problem solving, and communication skills;
• Must be able to exercise confidentiality for safety and security reasons;
• Must have a valid driver’s license with a clean driving record
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Airport Supervisor is responsible for the administration of safe, productive, and professional airport operations in their assigned location. The Airport Manager ensures their team has the equipment and materials necessary to operate safely, sometimes in extreme conditions, and must be able to work in all areas of their airport to support their team, ensure smooth operation, and to uphold customer relations, which will require them to work outdoors. Other responsibilities include but are not limited to:
SAFETY
• Maintains oversight of airport safety to include responsibility for daily ramp safety inspections, hazard identifications, conducting monthly safety meetings, investigating all accidents/incidents at the respective airport location, and maintaining a safe and secure environment for all employees and customers;
• Ensures accurate security access to pertinent areas at the base level, including all applicable badging, OSHA requirements, and pre-hire paperwork necessary to properly set up personnel;
• Identifies and reports safety hazards in the work environment or when confronted with an unsafe situation;
• Informs the Ground Support Equipment & Facilities department in a timely manner of any vehicle and building needs which may arise, being mindful of the impact to operations;
• Promotes a positive Safety Culture with co-workers, follows accident prevention procedures, and supports the organization in compliance with Safety Management System (SMS);
CUSTOMER SATISFACTION
• Engages in customer relations to ensure they have their pulse on the needs of the community and surrounding villages;
• Communicates with appropriate departments regarding upcoming community events which may require a change in flight schedules or fleet planning;
• Monitors completion of training for assigned duties to include necessary recurrent training, ensuring employees are performing duties in a safe and efficient manner that complies with company as well as regulatory policies and procedures;
• Handles stressful and complicated situations as they arise in a calm and professional manner, working towards a solution quickly and efficiently;
• Maintains administration oversight for their location, to include reconciling employee timesheets, as well as coding and approving airport expenses, and personnel management to include hiring, discipline, employee evaluations and staff scheduling and vacation planning;
EMPLOYEE PRIDE
• Builds and maintains a strong reputation within the community on behalf of the company;
• Engages in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promotes a professional image of the company and upholds company values.

The successful candidate will have previous airline operations experience, strong leadership skills, and the ability to uphold company policy and procedures. Other qualifications include:
• Must possess a high school diploma or GED, with a preference for continuing education in operational management;
• Must have a minimum of two years supervisory experience, preferably in the airline industry;
• Must have strong leadership skills with the ability to consider safety requirements, business needs, and operations while problem-solving;
• Must have the ability to multi-task, work independently, and adapt quickly to fluctuating workloads and priorities;
• Must be capable of demonstrating a high standard for conscientious and courteous customer service to internal and external customers, and leading by example;
• Must have a high level of accuracy in computer skills, including proficiency with Microsoft Excel, Word, and Outlook;
• Must have good interpersonal, problem solving, and communication skills;
• Must be able to exercise confidentiality for safety and security reasons;
• Must have a valid driver’s license with a clean driving record
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Ramp Service Agent is responsible to provide above satisfactory customer service skills, be team player, and demonstrate strong communication skills with all station employees and company personnel. The Ramp Service agent must be comfortable working in a fast-paced environment that requires a high attention to detail while also ensuring compliance with important regulations and company policies. Other responsibilities include but are not limited to:
SAFETY
• Reporting safety hazards concerns, hazards, near misses, incidents and accidents using the company’s safety reporting system as well as delaying or stopping all airport operations that do not meet safety requirements;
• Actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives;
• Complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM) in regards to Marshaling, refueling, towing, and driving while on airport property.
CUSTOMER SATISFACTION
• Ensuring every customer is served in an efficient, thorough, and courteous manner;
• Maintaining knowledge of and familiarity with local airport, state, and federal regulations, as well as company policies, to ensure operations are compliant and safe;
• Each day, in all actions and words, emphasizing, demonstrating, and encouraging superior customer service and ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact.
EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate must have strong customer service skills, strong attention to detail, and have a high focus on safety. Other qualifications include:
• Must possess High School Diploma/GED;
• Must have the flexibility to work a varied duty schedule, which includes early and late shifts;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Must be able to work extended periods of time in inclement weather conditions;
• Must be able to bend, twist, and lift a minimum of 50 pounds on a consistent basis;
• Maintain a high standard for conscientious and courteous customer service to internal and external customers;
• Must have effective oral and written communication skills;
• Must have a valid driver’s license with a clean driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Airport Operations Agent is held to a higher standard because he/she has one of the most critical and safety sensitive positions in the company. You are responsible for coordinating communication throughout the airport on behalf of the Company. This position will communicate to all necessary personnel any irregular operations, including weather hold information, aircraft equipment changes, delays and/or cancellations, as well as flight arrivals. The Airport Operations Agent will also provide flight crews accurate weight and balance paperwork. The operations agent must have at least one year of logistics coordination experience in a fast-paced environment, ideally in the airline industry working a similar role, and a high focus on safety. Other responsibilities include but are not limited to:

SAFETY
• Complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM), delaying or stopping all airport operations that do not meet these requirements;
• Accurately completing the load close out forms and other necessary records, ensuring documents are filed correctly and in a timely manner;
• Reporting safety hazards concerns, hazards, near misses, incidents, and accidents using the company’s safety reporting system and actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives.

CUSTOMER SATISFACTION
• Effectively and efficiently communicating irregular operations to all necessary personnel via ground to air radio, telephone, and written operation logs, to ensure safe operations and to minimize disruptions;
• Maintaining knowledge of and familiarity with local airport, state, and federal regulations, as well as company policies;
• Each day, in all actions and words, emphasizing, demonstrating, and encouraging superior customer service and ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact.

EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate will be capable of working in a fast-paced environment under pressure, appropriately prioritizing tasks and following up in a timely manner. Other qualifications include:
• Must possess High School Diploma/GED;
• Must have at least one years’ experience coordinating logistics, preferably in the airline industry;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must maintain a strong work ethic, demonstrate excellent decision-making, and be neat in appearance;
• Must be proficient with computer systems and MS Office, with a preference for experience with Interact/Sabre, SkedFlex and FlightMaster;
• Must be able to work well in a high-pressure environment under constant stress.
• Must be detail-orientated and produce high quality accurate work
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Must be familiar with or able to quickly familiarize self with Airport Operations Manual (AOM) and applicable contents related to this position;
• Must be able to work with minimal supervision in a public setting, while maintaining focus around multiple employees and distractions;
• Must have effective oral and written communication skills, and be comfortable utilizing a radio to communicate in a professional environment;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Station Agent is responsible for completing various tasks, such as assisting customers and loading baggage, to ensure safe, productive, and professional airport operations on behalf of the company. The Station Agent will be trained to work safely and efficiently in their respective location, completing tasks as assigned/requested by the Supervisor, typically in an outdoor environment. Other responsibilities include but are not limited to:

SAFETY
• Completes tasks as trained to ensure safety is upheld in every aspect of airline operations, in accordance with company procedures and guidelines;
• Understands the importance of their role in safe, accurate, and on-time performance for the company, completing check-in procedures for passengers and baggage and loading or unloading aircraft, among other duties, responsibly and effectively;
• Responsibly operates ground support equipment (GSE) in accordance with company procedures and instructions, reporting any damage or repairs immediately;
• Identifies and reports safety hazards in the work environment or when confronted with an unsafe situation;
• Promotes a positive Safety Culture with co-workers, follows accident prevention procedures, and supports the organization in compliance with Safety Management System (SMS);

CUSTOMER SATISFACTION
• Works with customers to ensure a safe and positive travel experience, demonstrating training and knowledge of company policies and procedures;
• Manages flight activities such as seat assignments, boarding announcements, and flight information for passengers in a timely manner;
• Accurately collects fares and other charges, communicating clearly with customers;
• Handles stressful and complicated situations as they arise in a calm and professional manner, working towards a solution with necessary company personnel;

EMPLOYEE PRIDE
• Builds and maintains a strong reputation within the community on behalf of the company;
• Engages in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promotes a professional image of the company and upholds company values.

The successful candidate must be able to perform the physical requirements of the position, have strong customer service skills, and the desire to pursue a career in aviation. Other qualifications include:
• Must possess a high school diploma or GED;
• Must have the ability to work at a constant and quick pace for up to two hours at one time;
• Must be able to safely lift up to 50 pounds on a frequent basis;
• Must have good written and verbal communication skills;
• Must be able to work in changing elements and inclement weather;
• Must be able to do multiple job functions, including actively promoting and personally observing safety and security procedures;
• Must have a basic proficiency with computers, with knowledge of Sabre, FlightMaster, and Movement Control preferred;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must be able to work with minimal supervision, maintaining focus and meeting objectives;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and drug test;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

KEY RESPONSIBILITIES

The Ravn Alaska Airport Trainer is responsible for designing, delivering, and tracking Ravn Alaska employee training content and programing. The Airport Trainer must be comfortable working in a fast-paced environment and be confident in their ability to deliver effective employee training to a large number of employees, while maintaining high quality standards. This will require strong communication skills, being a team player, and a safety-oriented mindset. Other responsibilities include, but are not limited to:

SAFETY
• Implementing, coordinating, and monitoring Ravn Alaska’s designated training programs within the company, with safety as a first priority;
• Reporting safety infractions and unsafe working conditions to company officials;
• Reporting ramp, fueling, and ground support equipment deficiencies and requests for required maintenance services;
• Keeping required records to reflect the qualification for each employee as required. This requires the maintenance of training records for a large employee group with various regulatory requirements;
• Making decisions that ensure policy and procedural compliance and accountability for the safety and/or security of ground handling operations.

CUSTOMER SATISFACTION
• From curriculums provided, developing content and presentation of training content, modifying programs as needed, and monitoring training results;
• Working closely with other training components in the department to ensure continuity of training and comprehensive transition;
• Conducting on-the-job training for Ravn Alaska ground employees in accordance with all company and Regulatory policies and procedures, while ensuring sufficient training is done to meet expected demands as indicated by needs of the business;

EMPLOYEE PRIDE
• Implementing and delivering employee training that effectively ensures the success, growth, and safety of Ravn Alaska employees;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

MINIMUM QUALIFICATIONS

The successful candidate must have strong training background, strong attention to detail, and have a high focus on safety. Other qualifications include:

• Must possess High school diploma/GED;
• Must have strong computer skills including Microsoft Excel, Word, and Outlook, Learning Management System and or instructional design experience preferred;
• Must have at least one year of professional customer service experience, training and aviation experience preferred;
• Must have effective oral and written communication skills as well has be able to communicate effectively is small or large group settings;
• Must have a strong work ethic and the ability to work independently, maintaining organization with a fluctuating workload;
• Must have the ability to accurately document and record information, with a high attention to Detail while maintain confidentiality;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

The Ravn Alaska First Officer safely operates Company aircraft according to regulations, as well as established policies and procedures. The First Officer reports to the Chief Pilot and is accountable to the Pilot In Command (PIC) for flight-specific duties. This position is expected to uphold safety while performing flight crew duties and fulfilling the responsibilities expected of a Ravn Alaska employee. Other responsibilities include but are not limited to:
SAFETY
• Ensuring all work is accomplished in accordance with the Code of Federal Regulations (CFRs) and the Company’s manuals;
• Maintaining clear and timely communication with all appropriate points of contact involved in flight operations, including alerting the flight's PIC of any actual or suspected deviation from regulations or Company procedures;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation. Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).
CUSTOMER SATISFACTION
• Reinforcing and performing assigned tasks in accordance with the Ravn Alaska Mission;
• Participating in Company and department initiatives to provide the highest level of customer service to passengers, and seeking out ways to provide a consistently positive flying experience for community members;
• Calmly and professionally handling stressful situations that may arise, relying on training techniques and tools to manage each scenario as appropriate.
EMPLOYEE PRIDE
• Assuming responsibility for tasks at outstations, when appropriately trained, to include fueling, bag handling, cargo handling, and deicing;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates and promoting a professional image of the Company while upholding Company values.

The successful candidate will be qualified as a pilot for Part 121 operations and must be willing to live and work within one hour of the Ted Stevens Anchorage International Airport. Other qualifications include:
• Must have a high school diploma/GED;
• Must meet the applicable Airline Transport Pilot (ATP) minimums as specified in 14 CFR Part 61 for either an ATP or Restricted ATP (R-ATP);
• Must have completed the ATP CTP course and completed the written exam completion certificate; a current ATPL is preferred;
• Must have a valid First Class Medical;
• Must not have a record of any FAA ‘Certificate Action’ or ‘Administrative Action’ within the prior 30 months;
• Must have a valid US Passport and the ability to in an out of the US, including to Canada;
• Must be authorized to work in the country without employer sponsorship;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check, including a motor vehicle record check for the previous 36 months, and pre-employment DOT drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Pilot in Command is responsible for the operation and safety of the aircraft, to include all crewmembers, passengers, and/or cargo on board when the aircraft doors are closed. The Pilot in Command is accountable to the Chief Pilot for the operation of each flight under their command and works diligently to complete each operation safely and efficiently. Other responsibilities include but are not limited to:

SAFETY
• Ensuring all work is accomplished in accordance with the Code of Federal Regulations (CFRs) and Company flight operations publications;
• Ensuring that prior to each flight, an exterior aircraft inspection is properly performed by a member of the flight crew;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation. Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).

CUSTOMER SATISFACTION
• Overseeing all instructions pertinent to the safety of flight are properly followed, and that each crewmember is performing their assigned duties according to established policies and procedures for a pleasant customer experience;
• Encouraging input from crewmembers and dispatch personnel on all aspects relating to safe operation of the aircraft and performance of crew duties, promoting fundamental Crew Resource Management (CRM) with on-going communications involving all personnel during each active duty period;
• Ensuring the aircraft is equipped with all required systems and components for its designated operations prior to originating a flight or a series of flights, and remains airworthy until termination of the flights.

EMPLOYEE PRIDE
• Following established regulations, policies, and procedures to ensure personal fitness is satisfactory and compliant and that duties will not be impeded;
• Completing all necessary documentation thoroughly and with care, filing paperwork with the appropriate department(s) as outlined in Company policies, ensuring team members have the information needed to perform their duties accordingly;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates and promoting a professional image of the Company while upholding company values.

The successful candidate must have the required flight time, an Airline Transport Pilot (ATP) certificate, and a Dash 8 type rating. Other qualifications include:

• Must possess High School Diploma/GED;
• Must possess all current ratings to operate commercial aircraft for a Part 121 operation, including an Airline Transport Pilot certificate, and have earned a Dash 8 type rating;
• Must have a total of 2500 hours in a fixed wing aircraft, of which 1000 hours will be multi-engine turbine flight time, and 1000 hours total flight time will be air carrier experience;
• Must not have any confirmed or pending FAA “Certificate Action” within the previous 24 months;
• Must be able to work all shifts, to include weekends and holidays;
• Must have good written and verbal communication skills;
• Must be able to work in all types of weather, including extreme temperatures;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Aircraft Dispatcher is a part of the Flight Operations team ensuring adequate Operational Control and safety of flight for all Ravn Alaska aircraft operations, whether Part 121 Domestic, Part 121 Supplemental or Part 91 Non-Routine Flight Operations. The Aircraft Dispatcher must have an FAA Aircraft Dispatcher airman certificate, a strong work ethic, and a focus on safety. Other responsibilities include but are not limited to:

SAFETY
• Constant and consistent communication with pilots to ensure they and the Company are aware of the complexity of each and every flight;
• Coordinating with the aircraft maintenance department to ensure aircraft are airworthy and suitable for the intended flight;
• Gathering, reviewing, and disseminating aviation weather and NOTAMs to ensure the safe initiation and continuation of flights;
• Completing a Risk Assessment for all flights considering Equipment, Manpower, Weather and Runway risks.

CUSTOMER SATISFACTION
• Accurately communicating the Company’s Aircraft Movements so customers as well as other co- workers are aware of flight and aircraft status;
• Ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact;
• Calmly and professionally handling stressful situations that may arise, relying on training techniques and tools to manage each scenario as appropriate.
EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate will have previous dispatch experience or a strong aviation background, as well as the ability to demonstrate understanding of FAR’s, Operation Specifications, NOTAMs and weather. Other qualifications include:
• Must possess High School Diploma/GED, while college/university education is preferred;
• Must hold a FAA Aircraft Dispatcher Airman Certificate;
• Must have excellent computer skills, including Microsoft Office, PDF files, and internet tool;
• Must have effective oral and written communication skills;
• Must have strong research abilities and excellent organizational skills;
• Must have basic knowledge of Alaska geography;
• Must have a valid driver’s license with a clean driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Human Resources Coordinator provides support with a variety of Human Resources functions, communicating with employees and management throughout the organization, as well as administrative tasks to help uphold compliance. This position also provides occasional support to the Executive team as needed. Other responsibilities include but are not limited to:
SAFETY
• Staying up-to-date on current laws, regulations, and best practices to ensure the department is upholding safety, confidentiality, and employee trust;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation;
• Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).
CUSTOMER SATISFACTION
• Providing administrative support to employees, department managers, and the Executive team in a timely manner, reviewing to ensure the information is accurate, complete, and does not compromise laws or confidentiality;
• Responding to requests from external customers via a variety of communication methods, adhering to relevant laws, regulations, and best practices.
EMPLOYEE PRIDE
• Maintaining department files and records to the highest standard, actioning requests when appropriate, and upholding recordkeeping rules and requirements;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate has previous experience working in a Human Resources position where they were involved with compensation, recruiting, benefits, and recordkeeping tasks, and demonstrates a strong work ethic. Other qualifications include:
• Must possess High School Diploma/GED, while college/university education is preferred;
• Must have at least one year of experience specifically supporting Human Resources, or three years of combined professional Human Resources experience; a degree with a concentration in Human Resources or similar field along with at least one year of professional experience would also be accepted;
• Must be proficient with Microsoft Excel, Word, and Outlook;
• Must have effective oral and written communication skills;
• Must have a strong work ethic and the ability to work independently, maintaining organization with a fluctuating workload;
• Must be able to meet deadlines and adhere to established laws and regulations;
• Must have the ability to accurately document and record information, with a high attention to detail;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Aircraft Maintenance Technician is responsible for repairs and maintenance on assigned aircraft, under supervision or as trained and qualified to perform. The Aircraft Maintenance Technician will have a valid FAA mechanic certificate with an Airframe and Powerplant (A&P) rating and at least one year or more of experience repairing and maintaining aircraft, preferably heavy turboprop. Other responsibilities include but are not limited to:

SAFETY
• Accomplishing all work in accordance with the company maintenance publications and the Federal Aviation Regulations (FARs);
• Maintaining a clean and orderly work area, ensuring that all materials are properly accounted for before starting and when finishing work, and ensuring all safety instructions are obeyed;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation.
• Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).

CUSTOMER SATISFACTION
• Completing assigned repairs and maintenance in a thorough and timely manner, communicating with all necessary supervisor(s) to minimize delays or disruptions in work and flight schedules;
• Executing all forms in conformity with the company manuals, taking care to sign and complete forms where appropriate;
• Assisting team members as needed when urgent repairs or maintenance arise.

EMPLOYEE PRIDE
• Participates in company training activities pertaining to their work, which includes currency requirements as well as professional development opportunities;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate will have previous aircraft maintenance experience performing line maintenance as well as scheduled repairs, and will be familiar with the process of allocating labor and materials. Other qualifications include:

• Must possess High School Diploma/GED;
• Must possess a current FAA mechanic certificate with either an Airframe and Powerplant (A&P) rating; preference goes to candidates who have both ratings;
• Must have a minimum of one years’ aircraft maintenance experience; demonstrated mechanical knowledge of Dash 8 aircraft or similar heavy turboprop aircraft is highly desired;
• Must be able to effectively troubleshoot aircraft systems;
• Must be able to work all shifts, to include overnight;
• Must have the ability to read and interpret technical manuals and drawings to perform required maintenance tasks;
• Must be detail-oriented with the ability to prioritize multiple tasks;
• Must have good written and verbal communication skills;
• Must be proficient, or able to become proficient, in documentation using maintenance tracking software program, including material requisitions;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Director of Quality Control has oversight and is responsible for assuring the efficient and effective performance of the Quality Assurance, Inspection and Technical Services Department supporting development of internal standards. Other responsibilities include but are not limited to:
SAFETY
• Promotes a positive safety culture within the inspection department by identifying and reporting all safety hazards as well as responding to all corrective actions in a timely manner and in accordance with Ravn Alaska’s safety management system;
• Developing, implementing, and monitoring all maintenance inspection systems, policies, processes, and procedures to satisfy regulation, safety requirements, and operational demands;
• Diligently pursues the reliance of operations by achieving a safe, cost effective, reliable and compliant operation while consistently achieving the desired result of providing airworthy aircraft for return to service.
CUSTOMER SATISFACTION
• Monitor and improve the maintenance, inspection, and quality assurance programs while being proactive in risk management to ensure upward mobility and growth for Ravn Alaska;
• Ensuring that all decisions made are not only in the best interest of safety and the Company, but also considering potential customer impact;
• Calmly and professionally handling stressful situations that may arise while demonstrating and leaving employees to manage each scenario as appropriate.
EMPLOYEE PRIDE
• Managing and ensuring the ongoing integrity and operational capacity and capability of all quality control related tasks while developing a productive work environment that people can be proud to be a part of;
• Engaging in courteous and respectful interactions with all maintenance and inspection employees, business associates, and interdepartmental communications;
• Promoting a professional image of the Company and upholding company values.

The successful candidate will have previous maintenance experience, ideally working with Dash-8 100 series, and have a passion for aviation, as well as the ability to demonstrate an understanding of federal aviation regulations (FAR), operator maintenance programs (OMP), mechanical interruption summary (MIS) Reporting, and knowledge of other processes and procedures used to ensure all regulatory and safety regulations are met. Other qualifications include:
• Must possess High School Diploma/GED, while college/university education is preferred;
• Must hold an FAA Aircraft Mechanic Certificate with both an Airframe and Powerplant rating;
• Must have a minimum of three (3) years of maintenance experience on larger aircraft, one (1) year of which must have been as a maintenance inspector;
• Must have a minimum of one (1) year of experience in a supervisory role maintaining the same category and class of aircraft as Ravn Alaska;
• Must have previous experience and knowledge of 14 CFR Part 121, specifically all relevant maintenance provisions;
• Must have excellent computer skills, including Microsoft Office, PDF files, and internet tools;
• Must have effective oral and written communication skills;
• Must have strong research abilities and excellent organizational skills;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check including requirements of TSA and FAA as well as a pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.