The Ravn Alaska Accounts Receivable Clerk is responsible for summarizing incoming revenue from Sabre and other related systems, and entering information into appropriate accounts. The Accounts Receivable Clerk will have experience reconciling accounts receivable, reviewing credit references and analyzing appropriate credit levels, and will be knowledgeable with the preparation of customer statements. Other responsibilities include but are not limited to:
SAFETY
• Conforming and abiding by all regulations, policies, work procedures, and instructions;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation;
• Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).
CUSTOMER SATISFACTION
• Efficiently processing credit cards and deposit accounts, and entering daily necessary invoices into the appropriate software;
• Monitoring communication related to accounts receivable and responding in a timely manner;
• Assists with processing all airline data for management reporting, in addition to projects assigned by the Controller.
EMPLOYEE PRIDE
• Upholding a focused and motivated attitude to effectively tackle and overcome work-oriented challenges;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the company and upholding company values.

The successful candidate will have previous experience maintaining accounts receivables, completing collections, and upholding confidentiality. Other qualifications include:
• Must possess a High School Diploma/GED, some college in accounting is highly preferred;
• Must have one solid year of accounting experience in a fast-paced environment, Collections experience is preferred;
• Must have a high proficiency with computers and Microsoft Office Suite (Outlook, Word, Excel and PowerPoint), with a preference towards proficiency with Sage Intacct Accounting system;
• Must have the ability to work independently, perform tasks of a detailed nature accurately within required timeframe, and adapt to fluctuating workload;
• Must have exceptional organizational skills and ability to prioritize work;
• Must be able to verify statistical data for accuracy, research and resolve issues related to data to include missing or incorrect data, incorrect dates and/or other information, transposed numbers, etc.;
• Must have a professional appearance and demeanor;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Ground Support Equipment (GSE) Mechanic is responsible for ensuring company equipment, facilities, and grounds are aesthetically pleasing and well maintained, which includes traveling to remote airport locations. The GSE Mechanic also performs preventative maintenance in addition to addressing unexpected issues that may arise, and will spend most of their time in an industrial shop environment or at a project site. Other responsibilities include but are not limited to:
SAFETY
• Ensuring all activities are performed in accordance with applicable regulations, company standards, and procedures;
• Promotes a positive Safety Culture with co-workers, follows accident prevention procedures, and supports the organization in compliance with Safety Management System (SMS);
• Reporting safety hazards concerns, hazards, near misses, incidents, and accidents using the company’s safety reporting system and actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives.
CUSTOMER SATISFACTION
• Efficiently completing equipment and facility maintenance and repair tasks as directed, ensuring all work is performed to the highest standards, traveling as needed to remote airport locations;
• Planning and preparing for the assigned maintenance task as thoroughly as possible to minimize delays to operations, communicating progress and any challenges with appropriate management.
EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate has a background in mechanical work as well as facilities maintenance, with a desire to learn new techniques and share knowledge with team members. Other qualifications include:
• Must possess High School Diploma/GED, with a preference for trade school education;
• Must have at least two years’ experience performing mechanical and facilities work, preferably in the airline industry;
• Must have strong knowledge and troubleshooting abilities in the areas of plumbing, electrical, carpentry, and similar specialties;
• Must have a strong troubleshooting capabilities and planning skills;
• Must be able to safely lift 70 lbs. on a consistent basis;
• Must be able to travel extensively without restriction throughout Alaska, working in variant climates and environments;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must have a valid driver’s license and a clean driving record;
• Must have basic computer skills, with computerized maintenance management system (CMMS) experience highly preferred;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Must be familiar with or able to quickly familiarize self with Airport Operations Manual (AOM) and applicable contents related to this position;
• Must be able to work with minimal supervision in a public setting, while maintaining focus around multiple employees and distractions;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Customer Service agent (CSA) is responsible to provide excellent customer service skills, identify customer questions and concerns and address all customer needs. The CSA must be comfortable working in a fast-paced environment that requires a high attention to detail while also ensuring compliance with important regulations and company policies. This position is Other responsibilities include but are not limited to:
SAFETY
• Reporting safety hazards concerns, hazards, near misses, incidents and accidents using the company’s safety reporting system;
• Actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives;
• Complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM), delaying or stopping all airport operations that do not meet these requirements.
CUSTOMER SATISFACTION
• Ensuring every customer is served in an efficient, thorough, and courteous manner;
• Maintaining knowledge of and familiarity with local airport, state, and federal regulations, as well as company policies, to ensure operations are compliant and safe;
• Each day, in all actions and words, emphasizing, demonstrating, and encouraging superior customer service and ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact.
EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate must have strong leadership skills, be comfortable leading by example and holding others accountable, and have a high focus on safety and customer service. Other qualifications include:
• Must possess High School Diploma/GED;
• Must have at least one years’ experience in customer service-focused environment with a strong emphasis on customer satisfaction and safety, preferably in the airline industry;
• Must have the flexibility to work a varied duty schedule, which includes early and late shifts;
• Must maintain a strong work ethic, demonstrate excellent leadership, and be neat in appearance;
• Must be proficient with computer systems and MS Office, with a preference for experience with Sabre and FlightMaster;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Maintain a high standard for conscientious and courteous customer service to internal and external customers;
• Must have effective oral and written communication skills;
• Must have a valid driver’s license with a clean driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.
Across Ravn Alaska, we seek talented team members

The Ravn Alaska Cargo Agent is responsible for the safe and efficient movement of all cargo and mail according to Federal Law and Company Policy. This position involves both a warehouse environment, working outdoors in all conditions, transporting cargo and mail and loading/unloading freighters. The Cargo Agent must handle customer items with respect, treat company equipment with care and maintain their workspace cleanliness. Other responsibilities include but are not limited to:
SAFETY
• Possess a strong safety awareness and the ability to adhere to Safety management Systems;
• Provides a positive Safety Culture with co-workers;
• Promotes identification and reporting of safety hazards in the work environment;
• Will be familiar with the Airport Operations Manual (AOM) as it pertains to safety and aviation security in addition to any other programs, policy and procedures that directly relate.
CUSTOMER SATISFACTION
• Handles stressful and complicated situations as they arise in a calm and professional manner, in person and over the phone;
• Engages in courteous and respectful interactions with customers, supervisors, co-workers and business associates while promoting a professional image of the company;
• Responsible for supporting all customers with professionalism and efficiency while adhering to company processes and procedures to ensure safe and timely operations.
EMPLOYEE PRIDE
• Must have a very positive attitude and willing to work as a team;
• Engages in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promotes a professional image of the company and upholds company values.

The successful candidate will have previous cargo or warehouse experience, customer service experience, strong math skills and the ability to multitask. Other qualifications include:
• Must possess High School Diploma or GED equivalent;
• Must possess a current Alaska Driver’s License with a clean driving record;
• Must have a strong proficiency with computers;
• Must have exceptional attendance and punctuality;
• Must have the ability to work all shifts, including weekends and holidays as needed;
• Must be able to lift/maneuver up to 70 lbs. while bending, twisting and stooping to perform job;
• Must be able to operate various equipment as related to position and duties involved;
• Must be able to prioritize multiple tasks and meet deadlines while maintaining a high level of organization;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.
Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

The Ravn Alaska Ramp Service Agent is responsible to provide above satisfactory customer service skills, be team player, and demonstrate strong communication skills with all station employees and company personnel. The Ramp Service agent must be comfortable working in a fast-paced environment that requires a high attention to detail while also ensuring compliance with important regulations and company policies. Other responsibilities include but are not limited to:
SAFETY
• Reporting safety hazards concerns, hazards, near misses, incidents and accidents using the company’s safety reporting system as well as delaying or stopping all airport operations that do not meet safety requirements;
• Actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives;
• Complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM) in regards to Marshaling, refueling, towing, and driving while on airport property.
CUSTOMER SATISFACTION
• Ensuring every customer is served in an efficient, thorough, and courteous manner;
• Maintaining knowledge of and familiarity with local airport, state, and federal regulations, as well as company policies, to ensure operations are compliant and safe;
• Each day, in all actions and words, emphasizing, demonstrating, and encouraging superior customer service and ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact.
EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate must have strong customer service skills, strong attention to detail, and have a high focus on safety. Other qualifications include:
• Must possess High School Diploma/GED;
• Must have the flexibility to work a varied duty schedule, which includes early and late shifts;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Must be able to work extended periods of time in inclement weather conditions;
• Must be able to bend, twist, and lift a minimum of 50 pounds on a consistent basis;
• Maintain a high standard for conscientious and courteous customer service to internal and external customers;
• Must have effective oral and written communication skills;
• Must have a valid driver’s license with a clean driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.
Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

The Ravn Alaska Cargo Sales Manager will grow the organization’s cargo business and market share, relying on strong strategy and business relationships. This position will not only manage and nurture existing client relationships, but also prospect and attract new customers, developing a strong sales network and competitive price structure to attain targets and increase revenues. Other responsibilities include but are not limited to:
SAFETY
• Maintaining knowledge of and familiarity with regulations, as well as company policies, to ensure operations are compliant and safe;
• Actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives;
• Ensuring all activities are performed in accordance with applicable regulations, company standards, and established procedures, delaying or stopping all airport operations that do not meet these requirements.
CUSTOMER SATISFACTION
• Creating awareness of all the products and services available to customers in their respective areas to magnify market influence and generate future sales;
• Negotiating agreements based on customer needs, and resolving potential issues or problems that may arise;
• Implementing customer service processes and procedures to ensure a consistently positive experience and uphold customer satisfaction.
EMPLOYEE PRIDE
• Expanding existing or current customer base by recognizing and involving top cargo agents within the area, relying on their expertise and insight;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate will have previous experience in a similar sales role that involved studying market conditions, generating performance reports for management, and regularly achieving department targets. Other qualifications include:
• Must possess High School Diploma/GED, but will ideally have a Bachelor’s Degree in Business Administration or similar field;
• Must have a minimum of three years’ heavy sales experience, preferably in the airline or transportation industry;
• Must be comfortable working under pressure, consistently achieving targets, and demonstrating awareness and understanding of the market;
• Must be proficient with computer systems and MS Office, especially Excel, Outlook, and Word;
• Maintain a high standard for conscientious and courteous customer service to internal and external customers;
• Must have effective oral and written communication skills;
• Must be able to travel to locations across the state, which may include overnight stays;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Pilot in Command is responsible for the operation and safety of the aircraft, to include all crewmembers, passengers, and/or cargo on board when the aircraft doors are closed. The Pilot in Command is accountable to the Chief Pilot for the operation of each flight under their command and works diligently to complete each operation safely and efficiently. Other responsibilities include but are not limited to:
SAFETY
• Ensuring all work is accomplished in accordance with the Code of Federal Regulations (CFRs) and Company flight operations publications;
• Ensuring that prior to each flight, an exterior aircraft inspection is properly performed by a member of the flight crew;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation. Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).
CUSTOMER SATISFACTION
• Overseeing all instructions pertinent to the safety of flight are properly followed, and that each crewmember is performing their assigned duties according to established policies and procedures for a pleasant customer experience;
• Encouraging input from crewmembers and dispatch personnel on all aspects relating to safe operation of the aircraft and performance of crew duties, promoting fundamental Crew Resource Management (CRM) with on-going communications involving all personnel during each active duty period;
• Ensuring the aircraft is equipped with all required systems and components for its designated operations prior to originating a flight or a series of flights, and remains airworthy until termination of the flights.
EMPLOYEE PRIDE
• Following established regulations, policies, and procedures to ensure personal fitness is satisfactory and compliant and that duties will not be impeded;
• Completing all necessary documentation thoroughly and with care, filing paperwork with the appropriate department(s) as outlined in Company policies, ensuring team members have the information needed to perform their duties accordingly;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates and promoting a professional image of the Company while upholding company values.

The successful candidate must have the required flight time, an Airline Transport Pilot (ATP) certificate, and a Dash 8 type rating. Other qualifications include:
• Must possess High School Diploma/GED;
• Must possess all current ratings to operate commercial aircraft for a Part 121 operation, including an Airline Transport Pilot certificate, and have earned a Dash 8 type rating;
• Must have a total of 2500 hours in a fixed wing aircraft, of which 1000 hours will be multi-engine turbine flight time, and 1000 hours total flight time will be air carrier experience;
• Must not have any confirmed or pending FAA “Certificate Action” within the previous 24 months;
• Must be able to work all shifts, to include weekends and holidays;
• Must have good written and verbal communication skills;
• Must be able to work in all types of weather, including extreme temperatures;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Aircraft Maintenance Technician is responsible for repairs and maintenance on assigned aircraft, under supervision or as trained and qualified to perform. The Aircraft Maintenance Technician will have a valid FAA mechanic certificate with an Airframe and Powerplant (A&P) rating and at least one year or more of experience repairing and maintaining aircraft, preferably heavy turboprop. Other responsibilities include but are not limited to:
SAFETY
• Accomplishing all work in accordance with the company maintenance publications and the Federal Aviation Regulations (FARs);
• Maintaining a clean and orderly work area, ensuring that all materials are properly accounted for before starting and when finishing work, and ensuring all safety instructions are obeyed;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation. Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).
CUSTOMER SATISFACTION
• Completing assigned repairs and maintenance in a thorough and timely manner, communicating with all necessary supervisor(s) to minimize delays or disruptions in work and flight schedules;
• Executing all forms in conformity with the company manuals, taking care to sign and complete forms where appropriate;
• Assisting team members as needed when urgent repairs or maintenance arise.
EMPLOYEE PRIDE
• Participates in company training activities pertaining to their work, which includes currency requirements as well as professional development opportunities;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate will have previous aircraft maintenance experience performing line maintenance as well as scheduled repairs, and will be familiar with the process of allocating labor and materials. Other qualifications include:
• Must possess High School Diploma/GED;
• Must possess a current FAA mechanic certificate with either an Airframe and Powerplant (A&P) rating; preference goes to candidates who have both ratings;
• Must have a minimum of one years’ aircraft maintenance experience; demonstrated mechanical knowledge of Dash 8 aircraft or similar heavy turboprop aircraft is highly desired;
• Must be able to effectively troubleshoot aircraft systems;
• Must be able to work all shifts, to include overnight;
• Must have the ability to read and interpret technical manuals and drawings to perform required maintenance tasks;
• Must be detail-oriented with the ability to prioritize multiple tasks;
• Must have good written and verbal communication skills;
• Must be proficient, or able to become proficient, in documentation using maintenance tracking software program, including material requisitions;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Inspection Supervisor is responsible for supervising all maintenance checks and Required Inspection Items (RII) on the Company aircraft. The Inspection Supervisor will have a valid FAA mechanic certificate with an Airframe and Powerplant (A&P) rating and at least three years of experience repairing and maintaining aircraft, preferably heavy turboprop. Other responsibilities include but are not limited to:
SAFETY
• Accomplishing all work in accordance with the company maintenance publications and the Federal Aviation Regulations (FARs);
• Monitoring aircraft inspections and repairs and auditing all aircraft work packages and records, ensuring use of FAA-approved parts and data, and that the highest level of safety as well as quality of work is performed;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation. Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).
CUSTOMER SATISFACTION
• Completing assigned inspections, audits, and necessary technical support in a thorough and timely manner, communicating with all necessary supervisor(s) to minimize delays or disruptions in flight schedules;
• Performing receiving inspections for incoming parts and/or materials
• Assisting Maintenance/Inspection department in making airworthiness determinations, coordinating with the Inspection Manager to ensure RII Inspectors are observed and supported during performance of their duties.
EMPLOYEE PRIDE
• Traveling out of state to accomplish inspections and provide technical support for heavy check aircraft, acting as a representative of behalf of the Company;
• Providing feedback and recommendations for quality assurance and safety improvements, taking in to consideration the overall needs of the department as well as the organization;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates and promoting a professional image of the Company while upholding company values.

The successful candidate will have the required maintenance and inspection experience, perhaps even having avionics training, and will meet 14 CFR 65.83 (recent experience requirements). Other qualifications include:
• Must possess High School Diploma/GED;
• Must possess a current FAA mechanic certificate with an Airframe and Powerplant (A&P) rating;
• Must have a minimum of three years’ aircraft maintenance and inspection activities experience; demonstrated mechanical knowledge of Dash 8 aircraft or similar heavy turboprop aircraft is highly desired;
• Must be able to work all shifts, to include weekends and holidays, and be able to travel out of state to domestic and international locations for several weeks at a time;
• Must be knowledgeable, or able to become knowledgeable in the applicable Federal Aviation Regulations (FAR), the Company’s General Maintenance Manual (GMM), manufacturer’s maintenance/service manuals, and the appropriate parts of the Company’s Operations Specifications;
• Must have good written and verbal communication skills;
• Must have excellent record-keeping skills and be proficient, or able to become proficient, in documentation using maintenance tracking software program;
• Must have own hand tools or be willing to purchase the necessary tools to perform the responsibilities of the position;
• Must be willing to work outdoors in all types of weather, when necessary;
• Must be able to fulfill the essential functions of the position, which include repeatedly lifting up to 50 lbs. unassisted;
• Must have a valid Alaska driver’s license;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.