Careers

The Ravn Alaska Procurement Specialist is responsible for ensuring that employees have the supplies needed for efficient operations, while managing costs and maintaining strong relationships with vendors. The Procurement Specialist reports to the Controller and will compile reports for budgeting and cost management purposes. Other responsibilities include but are not limited to:

SAFETY
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation;
• Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).

CUSTOMER SATISFACTION
• Tracking inventory and ensuring supplies are ordered in a timely manner, with minimal or no disruption to operations;
• Maintaining strong vendor relationships to ensure items meet expectations of the department and company, and that the cost is competitive and in line with market standards;
• Assisting in tracking and processing purchasing information for reporting purposes.

EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the company and upholding company values.

The successful candidate will have previous experience with purchasing/procurement for a medium-sized company with multiple departmental needs, and a strong emphasis on customer satisfaction and safety. Other qualifications include:

• Must possess High School Diploma/GED, while college/university education is preferred;
• Must have one years’ experience with purchasing and procurement functions, with an understanding of contract management, inventory tracking, and reporting;
• Must have the ability to work independently, adapt to fluctuating workloads, and perform tasks within required timeframes;
• Must have excellent organizational skills and the ability to prioritize work, with a strong attention to detail;
• Must be able to verify statistical data for accuracy, as well as research and resolve issues within data sets;
• Must have effective oral and written communication skills;
• Must be able to organize and maintain company records;
• Must have a high proficiency with computers and Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), with proficiency in Sage Intacct preferred;
• Must have the ability to maintain confidentiality;
• Must be able to work with minimal supervision in a fast-paced setting, maintaining focus around multiple employees and distractions;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Ground Support Equipment (GSE) Mechanic is responsible for ensuring company equipment, facilities, and grounds are aesthetically pleasing and well maintained, which includes traveling to remote airport locations. The GSE Mechanic also performs preventative maintenance in addition to addressing unexpected issues that may arise, and will spend most of their time in an industrial shop environment or at a project site. Other responsibilities include but are not limited to:

SAFETY

• Ensuring all activities are performed in accordance with applicable regulations, company standards, and procedures;
• Promotes a positive Safety Culture with co-workers, follows accident prevention procedures, and supports the organization in compliance with Safety Management System (SMS);
• Reporting safety hazards concerns, hazards, near misses, incidents, and accidents using the company’s safety reporting system and actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives.

CUSTOMER SATISFACTION

• Efficiently completing equipment and facility maintenance and repair tasks as directed, ensuring all work is performed to the highest standards, traveling as needed to remote airport locations;
• Planning and preparing for the assigned maintenance task as thoroughly as possible to minimize delays to operations, communicating progress and any challenges with appropriate management.

EMPLOYEE PRIDE

• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate has a background in mechanical work as well as facilities maintenance, with a desire to learn new techniques and share knowledge with team members. Other qualifications include:

• Must possess High School Diploma/GED, with a preference for trade school education;
• Must have at least two years’ experience performing mechanical and facilities work, preferably in the airline industry;
• Must have strong knowledge and troubleshooting abilities in the areas of plumbing, electrical, carpentry, and similar specialties;
• Must have a strong troubleshooting capabilities and planning skills;
• Must be able to safely lift 70 lbs. on a consistent basis;
• Must be able to travel extensively without restriction throughout Alaska, working in variant climates and environments;
• Must be able to work a flexible work schedule with overtime assigned when the operation dictates;
• Must have a valid driver’s license and a clean driving record;
• Must have basic computer skills, with computerized maintenance management system (CMMS) experience highly preferred;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Must be familiar with or able to quickly familiarize self with Airport Operations Manual (AOM) and applicable contents related to this position;
• Must be able to work with minimal supervision in a public setting, while maintaining focus around multiple employees and distractions;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Cargo Agent is responsible for the safe and efficient movement of all cargo and mail according to Federal Law and Company Policy. This position involves both a warehouse environment, working outdoors in all conditions, transporting cargo and mail and loading/unloading freighters. The Cargo Agent must handle customer items with respect, treat company equipment with care and maintain their workspace cleanliness. Other responsibilities include but are not limited to:



SAFETY

• Possess a strong safety awareness and the ability to adhere to Safety management Systems;

• Provides a positive Safety Culture with co-workers;

• Promotes identification and reporting of safety hazards in the work environment;

• Will be familiar with the Airport Operations Manual (AOM) as it pertains to safety and aviation security in addition to any other programs, policy and procedures that directly relate.



CUSTOMER SATISFACTION

• Handles stressful and complicated situations as they arise in a calm and professional manner, in person and over the phone;

• Engages in courteous and respectful interactions with customers, supervisors, co-workers and business associates while promoting a professional image of the company;

• Responsible for supporting all customers with professionalism and efficiency while adhering to company processes and procedures to ensure safe and timely operations.



EMPLOYEE PRIDE

• Must have a very positive attitude and willing to work as a team

• Engages in courteous and respectful interactions with customers, supervisors, co-workers, and business associates

• Promotes a professional image of the company and upholds company values.

• Promotes collegiality

The successful candidate will have previous cargo or warehouse experience, customer service experience, strong math skills and the ability to multitask. Other qualifications include:

• Must possess High School Diploma or GED equivalent;

• Must possess a current Alaska Driver’s License with a clean driving record;

• Must have a strong proficiency with computers;

• Must have exceptional attendance and punctuality;

• Must have the ability to work all shifts, including weekends and holidays as needed;

• Must be able to lift/maneuver up to 70 lbs. while bending, twisting and stooping to perform job;

• Must be able to operate various equipment as related to position and duties involved;

• Must be able to prioritize multiple tasks and meet deadlines while maintaining a high level of organization;

• Must be able to pass a comprehensive background check and pre-employment drug screen;

• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

KEY RESPONSIBILITIES

The Ravn Alaska Manager of Airports oversees and manages the day-to-day operations for all functions within the Airports department, including GSE & Facilities, Cargo, and airline operations at all stations and contract stations. The Manager of Airports will assume responsibilities on behalf of the Director of Airports when appropriate or necessary. Other responsibilities include but are not limited to:

SAFETY

• Ensuring ground operations are conducted safely and in accordance with applicable regulations and standards of the Operator;
• Ensuring operations are conducted in accordance with conditions and restrictions of the Air Carriers Certificate and applicable regulatory authority requirements, and in compliance with company standards and procedures;
• Actively participating in Safety Review Board and/or Safety Action Group meetings.

CUSTOMER SATISFACTION

• Ensuring each Company airport has all resources necessary to properly support the anticipated flight operations and related activities at their respective locations;
• Ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact;
• Assisting with and authorizing major station administrative functions including staffing levels, finances, and budgets;
• Calmly and professionally handling stressful situations that may arise, relying on training techniques and tools to manage each scenario as appropriate.

EMPLOYEE PRIDE

• Continually documenting, analyzing, evaluating, recommending, and instilling new processes and procedures designed to improve performance, safety, and efficiency of activities and services at all Company stations;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

MINIMUM QUALIFICATIONS
The successful candidate will have prior experience managing a large operation with remote employees, and will be comfortable in a highly visible role that makes decisions with far-reaching impacts. Other qualifications include:

• Must possess High School Diploma/GED, while college/university education in business administration, transportation manager, or business management is preferred;
• Must have five years’ experience managing airport facilities or operations;
• Must have a background in the application of aviation regulations and safety standards;
• Must have proficiency with computerized and automated systems in optimizing operations;
• Must have previous experience implementing software and database-driven tools for tracking, reporting, and planning airport functions and regulatory requirements;
• Must be able and willing to travel throughout Alaska, to remote communities, occasionally overnighting in those locations;
• Must have excellent computer skills, including Microsoft Office, PDF files, and internet tools;
• Must have effective oral and written communication skills;
• Must have excellent organizational skills and be comfortable with non-linear work flow;
• Must have a valid driver’s license with a clean driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

KEY RESPONSIBILITIES

This part time Customer Service Agent position is responsible for various tasks associated with airport operations for Ravn Alaska. The successful candidate must have a strong safety culture, the ability to fulfill the physical requirements of the role, and be capable of working safely and efficiently in a fast-paced environment.

SAFETY

• Reporting safety hazards concerns, hazards, near misses, incidents and accidents using the company’s safety reporting system;
• Confidentiality for safety and security;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM), delaying or stopping all airport operations that do not meet these requirements.

CUSTOMER SATISFACTION

• Maintain a high standard for conscientious and courteous customer service to internal and external customers;
• Must be able to work with minimal supervision in a public setting, while maintaining focus and safety awareness around multiple employees and distractions;
• Each day, in all actions and words, emphasizing, demonstrating, and encouraging superior customer service and ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact.

EMPLOYEE PRIDE

• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate must have strong leadership skills, be comfortable leading by example and holding others accountable, and have a high focus on safety and customer service. Other qualifications include:

• Must possess High School Diploma/GED;
• Must have at least one years’ experience in customer service-focused environment with a strong emphasis on customer satisfaction and safety, preferably in the airline industry;
• Must have the flexibility to work a varied duty schedule, which includes early and late shifts;
• Must maintain a strong work ethic, demonstrate excellent leadership, and be neat in appearance;
• Must be proficient with computer systems and MS Office, with a preference for experience with Sabre and FlightMaster;
• Must have the ability to multi-task and adapt to fluctuating workloads and shifting priorities associated with a fast-paced environment;
• Must have effective oral and written communication skills;
• Must have a valid driver’s license with a clean driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

The Ravn Alaska Ramp Service Agent is responsible for providing above satisfactory customer service skills, be a team player, and demonstrate strong communication skills with all company personnel. The Ramp Service agent must be comfortable working in a fast-paced environment that requires a high attention to detail while ensuring compliance with important regulations and company policies. This position is Other responsibilities include but are not limited to:

SAFETY
•Reporting safety hazards concerns, hazards, near misses, incidents and accidents using the company’s safety reporting system as well as delaying or stopping all airport operations that do not meet safety requirements;

•Actively participating in Safety Management System (SMS) activities including SMS training, promotional activities, and initiatives;
•Complying with all requirements pertaining to the safe operations near or around aircraft, upholding policies and procedures established in the Company Airport Operations Manual (AOM) in regards to Marshaling, refueling, towing, and driving while on airport property.

CUSTOMER SATISFACTION
• Ensuring every customer is served in an efficient, thorough, and courteous manner;
• Maintaining knowledge of and familiarity with local airport, state, and federal regulations, as well as company policies, to ensure operations are compliant and safe;
• Each day, in all actions and words, emphasizing, demonstrating, and encouraging superior customer service and ensuring that all decisions made are in not only the best interests of safety and the Company, but also considering potential customer impact.

EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate must have strong customer service skills, strong attention to detail, and have a high focus on safety. Other qualifications include:
• Must possess High School Diploma/GED;
• Must have the flexibility to work a varied duty schedule, which includes early and late shifts;
• Must be able to work with minimal supervision in a public setting with multiple employees and distractions;
• Must be able to work extended periods of time in inclement weather conditions;
• Must be able to bend, twist, and lift a minimum of 50 pounds on a consistent basis;
• Maintain a high standard for conscientious and courteous customer service to internal and external customers;
• Must have effective oral and written communication skills;
• Must have a valid driver’s license with a clean driving record;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.
Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

The Ravn Alaska Sales Manager is responsible for representing the Commercial department at a local level, developing customer and community relations, as well as sales opportunities, on behalf of the company. The Sales Manager works with the Director of Sales and Marketing to determine strategy and approach, mostly supporting customers within Alaskan communities but identifying where Ravn Alaska services would be of value. Other responsibilities include but are not limited to:

SAFETY
• While traveling to company airports, observes and communicates with local team, reporting irregular operations which may be impacting efficient commercial activity;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation;
• Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).

CUSTOMER SATISFACTION
• Gathering information from appropriate sources to understand the needs of customers, then crafting commercial documents with consideration to those needs and the capabilities of the operation;
• Demonstrating the ability to pivot and innovate based on the needs of existing customers and potential new leads, relying on the expertise of other departments to ensure follow-through on proposals;
• Handling stressful and complicated situations as they arise in a calm and professional manner, working towards a solution with necessary company personnel.

EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates, maintaining confidentiality of company and customer matters;
• Attending and supporting statewide and regional community events as the Commercial Representative of Ravn Alaska, promoting a professional image of the company and upholding company values.

The successful candidate must be able to travel frequently, exercising excellent customer service skills and sales acumen, and be able to identify solutions to challenges in unique environments. Other qualifications include:

• Must possess high school diploma/GED, while a Bachelor’s degree in Marketing, Business, or similar field is highly preferred;
• Must have a minimum of one years’ professional sales experience in a fast-paced environment, with a demonstrated track record of achievement in sales, marketing, and customer service; ideally working in aviation;
• Must be able to travel, as required, to locations throughout Alaska and stay overnight;
• Must have familiarity with Alaska geography and Alaska communities;
• Must have strong computer skills and a high proficiency with MS Office (Excel, Word, Teams, and Outlook)
• Must be detail-oriented with the ability to prioritize multiple tasks and meet deadlines, understanding the overall impact on operations;
• Must have strong written and verbal communication skills and the ability to demonstrate active listening skills;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Marketing Manager is responsible for representing the Commercial department at a local level, developing customer and community relations as well as marketing opportunities on behalf of the company. This position works in partnership with the creative team, developing creative briefs and guiding creative direction to meet objectives for all advertising and public-facing communications, including print, digital and video assets. The Marketing Manager works with the Director of Sales and Marketing to determine strategy and approach, mostly working with vendors to execute campaigns. Other responsibilities include but are not limited to:

SAFETY
• While traveling to company airports, observes and communicates with local team, reporting irregular operations which may be impacting efficient commercial activity;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation;
• Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).

CUSTOMER SATISFACTION
• Identifying general and targeted marketing opportunities to reinforce the company brand and awareness in the broader community, with the intent to improve the customer experience while also expanding market share;
• Gathering information from appropriate sources to understand the needs of customers, then crafting commercial documents with consideration to those needs and the capabilities of the operation;
• Handling stressful and complicated situations as they arise in a calm and professional manner, working towards a solution with necessary company personnel.

EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates, maintaining confidentiality of company and customer matters;
• Attending and supporting statewide and regional community events as the Commercial Representative of Ravn Alaska, promoting a professional image of the company and upholding company values.

The successful candidate must be willing and able to travel frequently, engaging with the community and demonstrating excellent customer service skills as well as marketing acumen. Other qualifications include:

• Must possess high school diploma/GED, while a Bachelor’s degree in Marketing, Business, or similar field is highly preferred;
• Must have a minimum of one years’ professional marketing experience in a fast-paced environment, with a demonstrated track record of achievement in marketing campaigns and deliverables, ideally in the aviation industry;
• Must be able to travel, as required, to locations throughout Alaska and stay overnight;
• Must have familiarity with Alaska geography and Alaska communities;
• Must have strong computer skills and a high proficiency with MS Office (Excel, Word, Teams, and Outlook)
• Must be detail-oriented with the ability to prioritize multiple tasks and meet deadlines, understanding the overall impact on operations;
• Must have strong written and verbal communication skills and the ability to demonstrate active listening skills;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Charter Sales Manager is responsible for developing and maintaining a client base for increasing charter sales. The selected candidate will be held accountable for establishing and monitoring performance against business targets (long, medium and short-term) and ensuring delivery of Key Performance Indicators (KPI) across all sales operations. The Charter Sales Manager will work in partnership with the greater Commercial department and other pertinent departments to ensure synergy between the functions, tracking their activity via Customer Relationship Management (CRM). Other responsibilities include but are not limited to:

SAFETY
• While traveling to company airports, observes and communicates with local team, reporting irregular operations which may be impacting efficient commercial activity;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation;
• Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).

CUSTOMER SATISFACTION
• Ensuring that the company develops and maintains, in the face of current and future competition, a compelling and differentiated customer service value proposition that drives customer relationships and profitability;
• Soliciting, receiving, and quoting charters received via phone, email, and electronic submission through company website, communicating with the customer in a timely and efficient manner;
• Developing and managing the business’ sales pipeline, developing sales leads, prioritizing follow-up, responding to requests for proposal(s), negotiating price, terms and conditions of aircraft charter, and closing sales;
• Handling stressful and complicated situations as they arise in a calm and professional manner, working towards a solution with necessary company personnel.

EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates, maintaining confidentiality of company and customer matters;
• Attending and supporting statewide and regional community events as the Commercial Representative of Ravn Alaska, promoting a professional image of the company and upholding company values.

The successful candidate must have previous experience in a customer logistics role, providing excellent customer service skills and demonstrating proficient sales acumen, and is familiar with the geography and unique needs of Alaskan communities. Other qualifications include:

• Must possess high school diploma/GED, while a Bachelor’s degree in Marketing, Business, or similar field is highly preferred;
• Must have a minimum of one years’ professional sales experience in a fast-paced environment, with a demonstrated track record of achievement in sales, marketing, and customer service, with a high preference for professional experience in aviation;
• Must have demonstrated excellence in creating high levels of customer satisfaction, with a strong liking for and effectiveness in dealing with current or potential customers, building trust-based relationships and translating those relationships into profitable, enduring transactions;
• Must be able to travel, as required, to locations throughout Alaska and stay overnight;
• Must have familiarity with Alaska geography and Alaska communities;
• Must have strong computer skills and a high proficiency with MS Office (Excel, Word, Teams, and Outlook)
• Must be able to plan and coordinate logistics on a large scale, with feedback and insight from multiple departments and company airport locations to create maximum revenue opportunities;
• Must be detail-oriented with the ability to prioritize multiple tasks and meet deadlines, understanding the overall impact on operations;
• Must have strong written and verbal communication skills and the ability to demonstrate active listening skills;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

KEY RESPONSIBILITIES

The Ravn Alaska Airport Trainer is responsible for designing, delivering, and tracking Ravn Alaska employee training content and programing. The Airport Trainer must be comfortable working in a fast-paced environment and be confident in their ability to deliver effective employee training to a large number of employees, while maintaining high quality standards. This will require strong communication skills, being a team player, and a safety-oriented mindset. Other responsibilities include, but are not limited to:

SAFETY

• Implementing, coordinating, and monitoring Ravn Alaska’s designated training programs within the company, with safety as a first priority;
• Reporting safety infractions and unsafe working conditions to company officials;
• Reporting ramp, fueling, and ground support equipment deficiencies and requests for required maintenance services;
• Keeping required records to reflect the qualification for each employee as required. This requires the maintenance of training records for a large employee group with various regulatory requirements;
• Making decisions that ensure policy and procedural compliance and accountability for the safety and/or security of ground handling operations.

CUSTOMER SATISFACTION

• From curriculums provided, developing content and presentation of training content, modifying programs as needed, and monitoring training results;
• Working closely with other training components in the department to ensure continuity of training and comprehensive transition;
• Conducting on-the-job training for Ravn Alaska ground employees in accordance with all company and Regulatory policies and procedures, while ensuring sufficient training is done to meet expected demands as indicated by needs of the business;

EMPLOYEE PRIDE

• Implementing and delivering employee training that effectively ensures the success, growth, and safety of Ravn Alaska employees;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

MINIMUM QUALIFICATIONS

The successful candidate must have strong training background, strong attention to detail, and have a high focus on safety. Other qualifications include:

• Must possess High school diploma/GED;
• Must have strong computer skills including Microsoft Excel, Word, and Outlook, Learning Management System and or instructional design experience preferred;
• Must have at least one year of professional customer service experience, training and aviation experience preferred;
• Must have effective oral and written communication skills as well has be able to communicate effectively is small or large group settings;
• Must have a strong work ethic and the ability to work independently, maintaining organization with a fluctuating workload;
• Must have the ability to accurately document and record information, with a high attention to Detail while maintain confidentiality;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

Across Ravn Alaska, we seek talented team members who represent and believe in our values: Safety. Customer Satisfaction. Employee Pride. If you are prepared to demonstrate and uphold these values each day, we want you on our team!

KEY RESPONSIBILITIES

The Ravn Alaska Director of Ravn Operation Control Center (ROCC) is a leader within our Flight Operations team and will have oversight over the Company’s Dispatch and Crew Scheduling department. The Director of ROCC is responsible for final decisions regarding cancellations, consolidations, special stops, diversions, and more as they relate to safety regulations, Company policy, and economic impact. Other responsibilities include but are not limited to:

SAFETY

• Decision-making on all safety Risk Assessments as it relates to Company policy, dispatching processes and procedures, and Crew Scheduling processes and procedures;
• Developing, implementing, and monitoring all ROCC systems, policies, processes, and procedures to satisfy regulation, safety requirements, and operational demands;
• Ensure all Company flights are safely and efficiently planned, cleared, and monitored in accordance with established standards and regulations.

CUSTOMER SATISFACTION

• Coordinating daily operations between Dispatch, Flight Operations, Maintenance, and Crew Scheduling departments to ensure integrity of the published schedule as well as safety of airport operations and quality of customer care;
• Ensuring that all decisions made are not only in the best interest of safety and the Company, but also considering potential customer impact;
• Calmly and professionally handling stressful situations that may arise while demonstrating and leaving employees to manage each scenario as appropriate.

EMPLOYEE PRIDE

• Managing and ensuring the ongoing integrity and operational capacity and capability of all ROCC technical support systems while developing a productive work environment that people can be proud to be a part of;
• Engaging in courteous and respectful interactions with ROCC employees, business associates, and interdepartmental communications;
• Promoting a professional image of the Company and upholding company values.

MINIMUM QUALIFICATIONS

The successful candidate will have previous dispatch experience, ideally in a senior position, and a passion for aviation, as well as the ability to demonstrate understanding of FAR’s, Operation Specifications, NOTAMs, and weather. Other qualifications include:

• Must possess High School Diploma/GED, while college/university education is preferred;
• Must hold a FAA Aircraft Dispatcher Airman Certificate in accordance with Title 14 CFR Part 65 subpart C;
• Must have a minimum of five (5) years of aircraft dispatching experience which includes general understanding of weather patterns, aviation terminology, and flight planning; a high preference is placed on previous experience with and knowledge of 14 CFR Part 91 and 14 CFR Part 121 regulations;
• Must be willing and able to satisfy 14 CFR 121.463;
• Must have excellent computer skills, including Microsoft Office, PDF files, and internet tools;
• Must have effective oral and written communication skills;
• Must have strong research abilities and excellent organizational skills;
• Must have basic knowledge of Alaska geography;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS); knowledge of risk assessment and mitigation is highly desired;
• Must be able to pass a comprehensive background check including requirements of TSA and FAA as well as a pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.

The Ravn Alaska Aircraft Maintenance Technician is responsible for repairs and maintenance on assigned aircraft, under supervision or as trained and qualified to perform. The Aircraft Maintenance Technician will have a valid FAA mechanic certificate with an Airframe and Powerplant (A&P) rating and at least one year or more of experience repairing and maintaining aircraft, preferably heavy turboprop. Other responsibilities include but are not limited to:

SAFETY

• Accomplishing all work in accordance with the company maintenance publications and the Federal Aviation Regulations (FARs);
• Maintaining a clean and orderly work area, ensuring that all materials are properly accounted for before starting and when finishing work, and ensuring all safety instructions are obeyed;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation.
• Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).
  
  

CUSTOMER SATISFACTION

• Completing assigned repairs and maintenance in a thorough and timely manner, communicating with all necessary supervisor(s) to minimize delays or disruptions in work and flight schedules;
• Executing all forms in conformity with the company manuals, taking care to sign and complete forms where appropriate;
• Assisting team members as needed when urgent repairs or maintenance arise.
  
  

EMPLOYEE PRIDE

• Participates in company training activities pertaining to their work, which includes currency requirements as well as professional development opportunities;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates;
• Promoting a professional image of the Company and upholding company values.

The successful candidate will have previous aircraft maintenance experience performing line maintenance as well as scheduled repairs, and will be familiar with the process of allocating labor and materials. Other qualifications include:

• Must possess High School Diploma/GED;
• Must possess a current FAA mechanic certificate with either an Airframe and Powerplant (A&P) rating; preference goes to candidates who have both ratings;
• Must have a minimum of one years’ aircraft maintenance experience; demonstrated mechanical knowledge of Dash 8 aircraft or similar heavy turboprop aircraft is highly desired;
• Must be able to effectively troubleshoot aircraft systems;
• Must be able to work all shifts, to include overnight;
• Must have the ability to read and interpret technical manuals and drawings to perform required maintenance tasks;
• Must be detail-oriented with the ability to prioritize multiple tasks;
• Must have good written and verbal communication skills;
• Must be proficient, or able to become proficient, in documentation using maintenance tracking software program, including material requisitions;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Inspection Supervisor is responsible for supervising all maintenance checks and Required Inspection Items (RII) on the Company aircraft. The Inspection Supervisor will have a valid FAA mechanic certificate with an Airframe and Powerplant (A&P) rating and at least three years of experience repairing and maintaining aircraft, preferably heavy turboprop. Other responsibilities include but are not limited to:

SAFETY

• Accomplishing all work in accordance with the company maintenance publications and the Federal Aviation Regulations (FARs);
• Monitoring aircraft inspections and repairs and auditing all aircraft work packages and records, ensuring use of FAA-approved parts and data, and that the highest level of safety as well as quality of work is performed;
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation. Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).

CUSTOMER SATISFACTION

• Completing assigned inspections, audits, and necessary technical support in a thorough and timely manner, communicating with all necessary supervisor(s) to minimize delays or disruptions in flight schedules;
• Performing receiving inspections for incoming parts and/or materials;
• Assisting Maintenance/Inspection department in making airworthiness determinations, coordinating with the Inspection Manager to ensure RII Inspectors are observed and supported during performance of their duties.

EMPLOYEE PRIDE

• Traveling out of state to accomplish inspections and provide technical support for heavy check aircraft, acting as a representative of behalf of the Company;
• Providing feedback and recommendations for quality assurance and safety improvements, taking in to consideration the overall needs of the department as well as the organization;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates and promoting a professional image of the Company while upholding company values.

The successful candidate will have the required maintenance and inspection experience, perhaps even having avionics training, and will meet 14 CFR 65.83 (recent experience requirements). Other qualifications include:

• Must possess High School Diploma/GED;
• Must possess a current FAA mechanic certificate with an Airframe and Powerplant (A&P) rating;
• Must have a minimum of three years’ aircraft maintenance and inspection activities experience; demonstrated mechanical knowledge of Dash 8 aircraft or similar heavy turboprop aircraft is highly desired;
• Must be able to work all shifts, to include weekends and holidays, and be able to travel out of state to domestic and international locations for several weeks at a time;
• Must be knowledgeable, or able to become knowledgeable in the applicable Federal Aviation Regulations (FAR), the Company’s General Maintenance Manual (GMM), manufacturer’s maintenance/service manuals, and the appropriate parts of the Company’s Operations Specifications;
• Must have good written and verbal communication skills;
• Must have excellent record-keeping skills and be proficient, or able to become proficient, in documentation using maintenance tracking software program;
• Must have own hand tools or be willing to purchase the necessary tools to perform the responsibilities of the position;
• Must be willing to work outdoors in all types of weather, when necessary;
• Must be able to fulfill the essential functions of the position, which include repeatedly lifting up to 50 lbs. unassisted;
• Must have a valid Alaska driver’s license;
• Must have a strong safety awareness and the ability to adhere to Safety Management Systems (SMS);
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors, substances, and sounds typically associated with operating aircraft.

The Ravn Alaska Internal Evaluation Auditor is responsible for providing effective audit and evaluation support in regards to the Internal Evaluation Program (IEP), which ensures that all Ramp Operations, Cargo Operations, Passenger Service Program, Flight Operations, and Maintenance and Inspection policies and procedures are conducted in accordance with Ravn Alaska manuals and the appropriate regulations. The Internal Evaluation Auditor reports to the Manager of Safety Assurance. Other responsibilities include but are not limited to:

SAFETY
• Identifying and reporting safety hazards in the work environment or when confronted with an unsafe situation;
• Ensuring that required audits are performed in a timely and efficiently manner to ensure all company procedures and policies are met;
• Conducting safety management functions, such as safety promotion and hazard identification;
• Promoting a positive Safety Culture with co-workers, following accident prevention procedures, and supporting the organization in compliance with Safety Management System (SMS).

CUSTOMER SATISFACTION
• Completing all tasks with a high analytical view point, strong attention to detail while maintaining organization to effectively communicate with internal customers and team members;
• Identifying and communicating possible systemic issues and trends;
• Developing audit reports, identifying audit findings, defining severity of results, delivering corrective action with follow up procedures and inputting a final report into the IEP Database.

EMPLOYEE PRIDE
• Completing assigned tasks to a quality level where you are proud of and happily take ownership of your work;
• Engaging in courteous and respectful interactions with customers, supervisors, co-workers, and business associates even when delivering unpleasant news;
• Promoting a professional image of the company and upholding company values.

The successful candidate will have previous experience with auditing for a medium-sized company, preferably in aviation, and must have excellent organization and time management skills. Other qualifications include:

• Must possess high school diploma/GED, while a Bachelor’s degree in a relevant field is highly preferred;
• Must have at least one year of professional auditing experience or a minimum of two years of professional experience in the aviation industry, if a Bachelor’s degree in a relevant field of study has not been earned;
• Must have strong verbal and written communication skills, and be able to communicate effectively with senior management, other internal staff, and external professional contacts;
• Must have effective interpersonal skills when interacting with all levels of the organization;
• Must be diplomatic when pointing out deficiencies or deviations from regulations or company policies and procedures to other personnel;
• Must be able to deal with adversity and confrontations;
• Must be analytical, highly organized, and detail-oriented;
• Must be able to defend audit positions effectively to stakeholders;
• Must be available for extensive overnight travel while alone and working under minimal supervision as audits necessitate;
• Must have a strong proficiency in Microsoft Office applications such as Word, Access, Excel;
• Must have excellent administrative skills and the ability to work with and sometimes lead audit teams;
• Must have strong working knowledge of applicable federal and state regulations in addition to company policies and procedures, and the ability to stay up-to-date regarding changes;
• Must have good math and reading skills;
• Must have strong research and problem solving skills;
• Must be able to pass a comprehensive background check and pre-employment drug screen;
• Must be comfortable working in an airport environment around odors and sounds typically associated with operating aircraft.